Army & Air Force Exchange Service Warns Shoppers about ‘Exchange Inc.’ Scams

DALLAS – The Army & Air Force Exchange Service is warning military shoppers about scammers offering to broker the sale of used cars, trucks, motorcycles, boats and boat engines through the Department of Defense retailer using the name “Exchange Inc.”

“This has been an ongoing issue for several years now, and it has surfaced again where someone is using the Exchange’s trademarked logo and name without permission to purportedly handle transactions in the United States on behalf of private sellers,” said Air Force Chief Luis Reyes, Exchange senior enlisted advisor.

Unauthorized sources have solicited military shoppers in the past to purchase motor vehicles. (The Exchange does not have the authority to sell vehicles in the continental United States,) More recently, these scammers have attempted to sell boat engines.

Those who are responsible for these fraudulent sales attempts have left consumers with the impression they are doing business with the DoD’s oldest exchange service.

The scammers typically direct potential buyers to use multiple third-party gift cards to pay for purchases. Most recently, scammers required payment using Google Play gift cards. To verify any suspicious payment method requests, military shoppers can call Exchange Customer Service at 800-527-2345.

“Often, the perpetrator cannot be identified because the methods they use are not traceable back to any individual,” Reyes said.

The Exchange operates solely on military installations and via ShopMyExchange.com. The Exchange does not act as a broker in private transactions and does not advertise in classified advertisement or resale websites.

Shoppers who believe that they may have been taken advantage of can file a complaint through the Internet Crime Complaint Center at www.ic3.gov.

Facebook-Friendly Version: The Army & Air Force Exchange Service is warning military shoppers about scammers offering to broker the sale of used cars, trucks, motorcycles, boats and boat engines through the Department of Defense retailer using the name “Exchange Inc.”  Read more: https://bit.ly/2OSJMaF

 

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Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 61st-largest retailer in the United States. Its earnings provided $2.4 billion in dividends to support military morale, welfare and recreation programs over the last 10 years. The Exchange is a non-appropriated fund entity of the Department of Defense and is directed by a Board of Directors. The Exchange is a 50th Anniversary Vietnam War Commemorative Partner, planning and conducting events and activities that recognize the service, valor and sacrifice of Vietnam Veterans and their families in conjunction with the United States of America Vietnam War Commemoration. To find out more about the Exchange history and mission or to view recent press releases please visit our website at http://www.shopmyexchange.com or follow us on Twitter at https://twitter.com/ExchangePAO.

 

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Media Notes:

For more information or to schedule an interview with an Exchange representative, please contact Doug Brodess, 214-312-3393 or brodessd@aafes.com

Follow the Exchange:

Facebook:  www.facebook.com/shopmyexchange

Twitter:  https://twitter.com/shopmyexchange

Instagram: @shopmyexchange