The Exchange Ranks Second Among Major Electronic Retailers

A new survey confirms the PowerZone provides industry-leading value to our Nation’s heroes who have earned the right to shop their Exchange. In the latest Consumer Reports’ reader ranking of electronics retailers, ShopMyExchange.com placed second (up from eighth last year), while the Exchange’s brick-and-mortar Main Stores jumped nine spots ahead of last year to finish second among all other competitors. Both rankings are the highest the Exchange has achieved! Keep Reading

Directorates/Regions/News

Making Holidays Special Overseas

Military members and their families face many challenges during their time in service. One of those is being stationed in a foreign country during the holidays, more so when that country may not share the same holiday traditions they are accustomed to stateside. Keep Reading

News

Gun Counter Associates Able to Spot ‘Warning Signs’

Associates at 36 Exchange’s firearm counters know the warning signs that would cause them to halt a sale to a particular customer, findings from the past three annual inspections. “It is never the intention of the Exchange to impede a customer’s constitutional right of purchasing a firearm,” said Assistant Inspector General Paul Martinez, a former Air Force firearms instructor. “However, it is up to the associate to use their discretion to complete or stop the sale of a firearm. Part of the inspection is to interview associates to determine if they know signs or certain behaviors that would cause them to stop a sale. The associates were able to explain several of them to me. “While we haven’t achieved zero… Keep Reading

Military Clothing Store Serves Valued World War II Vet

Deniz Barcala, manager at the Exchange’s Kleber Military Clothing Sales store and Wounded Heroes Service Center, meets many Soldiers and Airmen. On this particular day, she and her staff greeted World War II Veteran Anthony Grant, 97, who had flown to Germany to pin the sergeant’s rank on his grand-nephew Leonard Thomas. Grant also needed medals for his World War II uniform, and Barcala’s staff was more than willing to serve a Veteran. Sgt. Thomas, a regular visitor to the store, brought Grant in to introduce him to the Exchange associates. “Sgt. Thomas knows our passion for our Soldiers,” Barcala said. “This is why what we do is important. It doesn’t matter what age or when they served— they take… Keep Reading

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