Read This Month’s Edition in PDF Format
Read, download or print the May Exchange Post in PDF format May 2017 Keep Reading
Share the Good News About VetVerify and the Veterans Online Shopping Benefit
The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov. 11 is critical to efforts to properly welcome them back to their military family. Keep Reading
The Power of the Customer Experience
Customer service is a topic any worthwhile organization takes seriously. A company may have the best product selection at the best prices, but a poor customer experience can undermine all of that in one interaction. Keep Reading
Four-Star General Shows His Appreciation at Redstone Arsenal
Exchange associates at Redstone Arsenal received a once-in-a-lifetime honor—a challenge coin and sincere words of thanks from GEN Gustave Perna, commander, U.S. Army Materiel Command. Keep Reading
VetVerify.org – Recognizing the Honorable Service of Our Nation’s Veterans
Starting May 9, honorably discharged Veterans can ensure their eligibility to shop military exchanges online. Using data received from the Defense Manpower Data Center, Veterans can verify eligibility now and begin shopping on Veterans Day 2017. Keep Reading
VetVerify.org Contact Center Opens
On April 25, VetVerify.org soft-launched to begin authenticating the potentially 13 million Veterans who will be able to use their earned lifelong online military exchange benefit beginning Veteran’s Day 2017. Keep Reading
Tell Your Veteran Friends and Family Members About Veterans Online Shopping Benefit
Starting this Veterans Day, Nov. 11, the Exchange will welcome back to the military family potentially 13 million eligible Veterans, allowing them to shop at shopmyexchange.com regardless of how many years they served in the armed forces. 4 things you can do now Inform Veterans in your families and social circles about the Veterans online shopping benefit. Urge returning Veteran customers to check out the national brands on the website. Use the website and learn its many user-friendly features so you can educate Veterans how to get the most out of shopmyexchange.com. Remember active-duty service members shopping our brick-and-mortar stores today are tomorrow’s Veterans. Our goal is to create lifetime customers by providing great shopping experiences. Enhancing their close emotional… Keep Reading
Services, Food & Fuel: Innovations Improve Customer Experience
Services, Food and Fuel (SDF) Program Manager Troy Seymour answers questions about the Exchange fuel program and initiatives implemented in 2016, plus what’s in store for 2017. Keep Reading
New MFEs in Poland Steps Above Older Versions
Find out how much better the new MFEs in Europe are than the ones they replaced. Keep Reading
Team of ‘Tip of the Spear’ Associates Receives Appreciation from Troops
Deployment is never easy, yet the rewards of serving men and women of the U.S. armed forces in a contingency location is more than gratifying to the team of volunteer associates at Poland’s Drawsko Pomorskie Training Area (DPTA). Keep Reading