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Continuing the Spirit of Selfless Service

By Tom Shull / August 30, 2016 / 0 Comments

From Director/CEO Tom Shull Fifteen years ago, the world witnessed unprecedented destruction in New York City and Washington, D.C. In the ensuing months and years, Exchange associates have served with Soldiers, Airmen, Sailors and Marines, exemplifying our motto—We Go Where You Go. On that September morning, then-Washington Office Director Bob Ellis was waiting for a meeting…

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Your Story is Important to Us

By Mike Immler / August 30, 2016 / 0 Comments

I urge all associates who have worked for years at the Exchange to tell us your story of working for our great organization—the experiences, sights and fond memories—so we can have a living repository of people whose boots were on the ground and on the front lines of serving the world’s greatest customers.

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Eight Great Ways to Engage Shoppers During Product Demos

By Steve Smith / August 30, 2016 / 0 Comments

Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art form. During a commissary healthy life-style event, Cabral’s product demos sold nearly $1,200 in SodaStreams, Vitamixes, George Foreman grills, and…

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2015 Exchange Annual Report Released

By Lisa Moak / August 29, 2016 / 0 Comments

The 2015 annual report is now available for viewing. The report acknowledges the tremendous achievements made by the Exchange team throughout 2015 and chronicles many achievements in the exchange system’s landmark 120-year history.

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Work Bucket List Accomplished, I am Leaving the Exchange in Capable Hands

By Lisa Moak / August 24, 2016 / 0 Comments

I remember that day in 2006 when I was named to my dream job: chief operating officer of the world’s greatest retail organization. My “work bucket list” included many things I wanted to accomplish as the Exchange’s senior civilian leader: increase earnings, build future leaders, boost productivity, improve customer and associate satisfaction, control inventory, take…

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These Associates Rock, Customers Say

By Steve Smith / August 18, 2016 / 0 Comments

Priscilla Sangalang Overseas Region/Andersen AFB, Guam Great customer service was recognized today by Air Force Maj. Butler stationed here on Andersen AFB. He said that Priscilla’s customer service is exceptional. Every time he comes shopping at our store, she provides outstanding customer service from entering the store until he checks out. She never rushes through…

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15 Years Later, Vivid Memories Remain from Serving Downrange Warfighters

By Steve Smith / August 16, 2016 / 0 Comments

Since the 9/11 terror attacks, more than 4,500 associates have deployed voluntarily to Southwest Asia and the Middle East to serve troops fighting in Afghanistan and Iraq. They returned home with amazing tales of the sights, smells and dangers in lands most Americans only saw on TV. From Ground Zero to Iraq Take Steve Williams, for…

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Exchange Post 2016

By Lisa Moak / August 12, 2016 / 0 Comments

January 2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October 2016 November 2016 November 2016 December 2016

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Celebrating Legacies, Looking Toward Our Future Leaders

By Tom Shull / August 1, 2016 / 0 Comments

Two valued team members, our Chief Financial Officer Renee Figge and President/Chief Operating Officer Mike Howard, are readying to enjoy the rewards of the Exchange’s unmatched deferred compensation plan as they embark on new journeys in retirement. Originally a management trainee, Renee dedicated three decades to protecting and preserving the Exchange’s fiscal health in our…

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