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November is the Month of Remembrance, Gratitude

By Tom Shull / October 31, 2016 / 0 Comments

For many Americans, November is a time of football and friends—it is also a time to give thanks. As I have done for the past four years, it is you—the spouses, veterans, patriots and wounded warriors who make up the Exchange team—who I will be thinking of this Thanksgiving.

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EVP/CFO Jim Jordan – My Top Priority: the Success of the Exchange

By Lisa Moak / October 31, 2016 / 0 Comments

I want everyone to know I take my responsibility as the financial steward of the Exchange very seriously. I am here to not only look out for Exchange associates, but also for the continued benefit of our military members.

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After Serving the Country in Three Wars, Panzer Associate Happy to Serve the Military Community

By Conner Hammett / October 31, 2016 / 0 Comments

After retiring from the service and as an ROTC instructor, Goldman looked to work at the Exchange not only as a way to stay busy, but to continue serving the military community.

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Exchange Ensures Dignity, Honor and Respect for Fallen Service Members

By Lisa Moak / October 31, 2016 / 0 Comments

The Exchange provides a service that is by and large unseen by the public, but is extremely important: providing uniform items for fallen service members. The Air Force Mortuary Affairs Operations at the Charles C. Carson Center in Dover, Del., works to ensure dignity, honor and respect to fallen service members of current and past…

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3 Tips for Exceptional Customer Service

By Rhonda Real / October 31, 2016 / 0 Comments

In August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes, making rude comments and having no sense of urgency when serving them. Use these three tips to improve  customer service…

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More, Healthier Options for On-The-Go Customers

By Steve Smith / October 31, 2016 / 0 Comments

Growing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on trip need, ease of shopping and increasing the basket. “The BE FIT program will take center stage,” said David Arens,…

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Customer Shoutouts: These Associates Rock!

By Steve Smith / October 31, 2016 / 0 Comments

Anja Diana Overseas Region/Grafenwoehr, Germany I was in the Express two weeks ago and want to acknowledge Anja, who was at the front by herself. The store was packed, but instead of worrying about herself and getting her customers through she began to run back and forth between each register trying to get as many…

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Enroll in Flexible Spending Accounts for 2017

By Steve Smith / October 31, 2016 / 0 Comments

During open enrollment, Nov. 7 – Dec. 2, you can set aside up to $2,550 pre-tax each year in a healthcare flexible spending account to get reimbursed for eligible medical, dental and vision expenses that aren’t covered by your medical plan. In addition to copays, coinsurance and deductibles, these expenses include: Dental work and orthodontia…

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Don’t Miss Out, Open Enrollment Starts Nov 7

By Steve Smith / October 31, 2016 / 0 Comments

Open enrollment starts Nov. 7 and lasts through Dec. 2. During this period, you can make benefit choices and changes for 2017. New website Plus, there’s more online. Visit the new DoD NAF at nafhealthplans.com for all the facts, tools and resources to enroll and make the best use of your Exchange benefits throughout the…

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2016 Associate Awards

By Steve Smith / October 31, 2016 / 0 Comments

November 2016  December 2016

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