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Read This Month’s Edition in PDF Format

By Lisa Moak / May 1, 2017 / 0 Comments

Read, download or print the May Exchange Post in PDF format May 2017

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Share the Good News About VetVerify and the Veterans Online Shopping Benefit

By Tom Shull / May 1, 2017 / 0 Comments

The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov. 11 is critical to efforts to properly welcome them back to their military family.

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The Power of the Customer Experience

By Dave Nelson / May 1, 2017 / 0 Comments

Customer service is a topic any worthwhile organization takes seriously. A company may have the best product selection at the best prices, but a poor customer experience can undermine all of that in one interaction.

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Four-Star General Shows His Appreciation at Redstone Arsenal

By Julie Mitchell / May 1, 2017 / 0 Comments

Exchange associates at Redstone Arsenal received a once-in-a-lifetime honor—a challenge coin and sincere words of thanks from GEN Gustave Perna, commander, U.S. Army Materiel Command.

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VetVerify.org – Recognizing the Honorable Service of Our Nation’s Veterans

By Lisa Moak / May 1, 2017 / 0 Comments

Starting May 9, honorably discharged Veterans can ensure their eligibility to shop military exchanges online. Using data received from the Defense Manpower Data Center, Veterans can verify eligibility now and begin shopping on Veterans Day 2017.

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VetVerify.org Contact Center Opens

By Steve Smith / May 1, 2017 / 0 Comments

On April 25, VetVerify.org soft-launched to begin authenticating the potentially 13 million Veterans who will be able to use their earned lifelong online military exchange benefit beginning Veteran’s Day 2017.

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Tell Your Veteran Friends and Family Members About Veterans Online Shopping Benefit

By Lisa Moak / May 1, 2017 / 0 Comments

Starting this Veterans Day, Nov. 11, the Exchange will welcome back to the military family potentially 13 million eligible Veterans, allowing them to shop at shopmyexchange.com regardless of how many years they served in the armed forces. 4 things you can do now Inform Veterans in your families and social circles about the Veterans online…

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Services, Food & Fuel: Innovations Improve Customer Experience

By Lisa Moak / May 1, 2017 / 0 Comments

Services, Food and Fuel (SDF) Program Manager Troy Seymour answers questions about the Exchange fuel program and initiatives implemented in 2016, plus what’s in store for 2017.

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New MFEs in Poland Steps Above Older Versions

By Steve Smith / May 1, 2017 / 0 Comments

Find out how much better the new MFEs in Europe are than the ones they replaced.

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Team of ‘Tip of the Spear’ Associates Receives Appreciation from Troops

By Brad Nisbett / May 1, 2017 / 0 Comments

Deployment is never easy, yet the rewards of serving men and women of the U.S. armed forces in a contingency location is more than gratifying to the team of volunteer associates at Poland’s Drawsko Pomorskie Training Area (DPTA).

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