Monthly archive

November 2017

Directorates/Regions/News

Exchange Comes Together as One Team During Critical Selling Season

This past weekend, the Exchange team came together to exceed customer expectations and set a new online sales record. Sales at ShopMyExchange.com were $17 million on Nov. 24, beating the previous online single day sales record of $8.5 million set on Black Friday 2016! Every associate, including warehouse workers, drivers, food service workers, services team members, sales associates, cashiers and customer contact center associates, did their part to make it a weekend to remember. The Exchange came together as one team months in advance of the critical selling season. The efforts of directorates such as IT, LG, MD and FA paid off significantly as thousands of Veterans logged on to our website, some for the first time in decades, and drove… Keep Reading

The Successful Launch of the Veterans Online Shopping Benefit

Years of hard work from all of you is paying off: When the Exchange welcomed home all honorably discharged Veterans to ShopMyExchange.com this past Veterans Day weekend, online sales more than doubled the amount at the same period last year, reaching nearly $14 million, 120 percent above last year. Physical stores also performed impressively: For the entire three-day weekend, overall sales, including brick-and-mortar stores in all Exchange regions, rose 32 percent to $54.1 million. “Wow! Huge kudos to all,” said Exchange Director/CEO Tom Shull. “Not a weak link anywhere in our worldwide enterprise. As we all know, sales are the best measure of customer satisfaction. There is no better feeling as a retailer than pleasing customers—and in our case, the… Keep Reading

Family Serving Family/News

Taking Care of Cadets is Her Passion

USAF Academy Logistics Assistant Bonnie Bonnin has more than 40 years of service with the Exchange, a true definition of family serving family. Bonnin has opened her home to, and sponsored more than 70 cadets since starting her career with the Exchange in March of 1982 at K. I. Sawyer AFB in Michigan. Keep Reading

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