Customer Shoutouts: These Associates Rock!

Nicole Cooley
Europe Region/Grafenwoehr, Germany

At the customer service desk last month, received absolutely superb service by Ms. Nicole Cooley! Ms. Cooley went above the call of duty to take care of my personal request for a 220v treadmill. The Grafenwoehr  store had recently sold out, and Ms. Cooley took time to research and quickly locate another unit in Europe. This week, I bought and received the transferred treadmill from Ramstein AB. Ms. Cooley is a tremendous representative for the organization and is exactly who I want taking care of me for future orders.

Tay-hye Chang
Pacific Region/Camp Humphreys

Ta-hye Chang was absolutely fabulous with her customer service. Not only did she take me to the department in the store where the items that I was instructed to find were located, but she interpreted a phone call to ensure I was getting the right items. Most of all, she did this with honest smile, not the ones where you smile because you have to smile. That is why I am taking the time to thank Ms. Chang for her simple act of kindness that made something I really didn’t have time to do enjoyable. Keep up the good work!

Mary Edmond
Eastern Region/Fort Bragg, N.C.

I need to take this opportunity to express my observations of the incredible customer service support performed by Mary Edmond, who manages the Exchange’s Ardennes dining area on Fort Bragg. Ms. Mary’s daily dedicated support is highly visible through her pleasant conversation with my Soldiers and the sanitation efforts for a better dining experience. Please ensure her higher office is aware of Ms. Mary’s contribution to the finest Army in the world, as we greatly appreciate her loyalty to our service members.

Tammy Haley and Melissa Edwards
Central Region/Fort Campbell, Ky.

At the Fort Campbell Tennessee Express, Tammy and Melissa go above and beyond to make sure that my experience is a great experience. They always have such wonderful and positive attitudes every time I’m in the store. They always give the greeting of the day, whether “good morning,” “good afternoon” and so on.  I always go to the store and get exceptional service.

Toby Kaltenborn
Western Region/JB Lewis-McChord, Wash.

At the Lewis Madigan Express, you have an extraordinary associate on the second shift named Toby. A breath of fresh air, she is the highlight of our day as we have a rigorous training schedule. She has a consistently positive attitude that radiates through her humor and professionalism. Customer service is often lost in today’s world, but Toby still personifies that excellence in service

Kimberly Huff
HQ/Credit Contact Center

A retired staff sergeant took the time today to give kudos to Kimberly Huff! He was away from home and did not have his MILITARY STAR STATEMENT with him. He praised Kim for her super job  assisting him to pay off his balance. She  also provided valuable information about MyECP.com that will allow him manage his accounts from anywhere. Thank you Kim for being an valuable resource!

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