Europe Region/Ramstein AB, Germany
Richard was so very helpful in assisting me in buying a laptop computer. He provided top-notch customer service that I have not seen in many years. He made sure everything I needed was taken care of. He assisted me with talking with the right person pertaining to my mobile phone. I really want to thank him for his exceptional customer service and want a manager to be aware of his ability to go above and beyond for the customer.
Pacific Region/Misawa AB, Japan
Dennis has proven he is very professional in all aspects of his job. He is consistently helping customers with their needs. Please tell him to keep up the good work that he does for all the Misawa community and to keep smiling.
Eastern Region/Fort Benning
Please forward my “quality service” experience to Mae at the FT Benning main exchange. She took the time to provide quality service and excellent customer experience while purchasing a basketball hoop for my grandson. She went out of her way to help me out and respectfully represented your exchange in a professional manner.
Central Region/Fort Campbell, Ky.
Thank you so much for always being the smiling faces that turn around even the worst of days. We will be back soon! I’m very thankful for your kindness and your ability to make everyone cared for.
Western Region/Fort Irwin, Calif.
At the Fort Irwin customer service desk, Bobby and his team were awesome in assisting me with my layaway after their systems had been upgraded. It was a much longer than anticipated process, but with all the concern, patience and willingness to rectify the system error and to lessen my experience, they were amazing. Bobby was very accommodating in the end, and I truly appreciate him and all the associates. This is what I call CUSTOMER SERVICE!
HQ/ECP Call Center
A customer said Mr. Montgomery was extremely polite, patient and knowledgeable. This was a large order of sentimental importance, and Mr. Montgomery went above and beyond the expectations. He provided superior customer service and eased all the customer’s concerns.