Oct. 7 – Oct. 11 is Customer Service Appreciation Week and Exchange managers went all out for their Customer Call Center associates.
This week’s celebration is motivated by the Exchange’s appreciation for those on the front lines of customer service day and night. Military shoppers rely on them to solve problems and answer questions about everything from online orders to MILITARY STAR® card issues.
The Exchange is grateful for these associates and their passion for helping the best customers in the world.
Call Center Traffic and Scheduling Analysts Ashley Weatherall and Lawana Wells coordinated the events taking place this week with associates in mind.
“My role in this is to plan a big week to celebrate associates letting them know we appreciate them for all the hard work they do,” said Weatherall. “When they take those hard calls on the phone it’s important they know that we are here and we appreciate them and support them.
“I loved the process of planning and giving back. It shows that we are here for them.”
Both associates organized drawings and giveaways for the call center associates to participate in throughout the week. The most coveted item being Exchange t-shirts.
Members of the customer service team expressed their love for Customer Service Week and the way it makes them feel.
“I look forward to the month of October because they really do show their appreciation and it makes me feel good that they are grateful for us and we see it with all the balloons and gifts they give us. I feel really appreciated during this week.” said Virginia Garza, customer service representative and a Marine Corps Veteran.
Customer Contact Lead Lamar Jones is especially thankful for this week because he knows the Exchange shows their appreciation in a more impactful way than he has experienced in the past.
“The company I was at before would have a day to celebrate, but when you take a whole week to appreciate the people that actually put out the work that means a lot,” said Jones. “You walk in here and the atmosphere is great. We always talk about morale-boosters and this is one of them. By the end of the week our desks are full with gifts and the people from upstairs come down and show their appreciation for us so that really means a lot.”
When asked about the significance of this week to them, each associate said that it plays a significant role in how appreciated they feel individually and on their teams.
During the course of the week, call center associates will receive a BBQ lunch with games and enjoy the Fourth Annual Associates Growth and Wellness Fair from 10 a.m. to 2 p.m. on the lawn near the vendor entrance.
Booths will be set up providing information to call center agents about the Exchange’s Be Fit initiative, personal finance, FA benefits, call center training, and fire and safety.
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