McConnell MCS helps 94-year-old Vet Prepare for His Great-Grandson’s Graduation from Basic Training

April Glickman ensured a Veteran from “the greatest generation” looked fine for a very special occasion.

 

April Glickman at McConnell AFB’s Military Clothing Store ensured Robben Ledecker, a 94-year-old Navy Veteran, got the uniform he needed to look extra special for his great-grandson’s graduation from basic training at Fort Benning, Ga.

“He was so humble that I thought I was serving my grandfather,” Glickman said.

Codey Follman asked Ledecker, a lieutenant commander during World War II, to pin the infantry cord on Codey’s shoulder during the “Turning Blue Ceremony” on Jan. 16. The blue cords are worn over the right shoulders of all qualified infantrymen.

Ledecker wanted to look his best. Yet, he discovered his original uniform didn’t fit in the right places after all these years. He traveled 65 miles from his home in Arkansas City, Kan., to McConnell in Wichita to seek Glickman’s help.

Watch the video clip!

He was so impressed with Glickman’s service that he called a local news channel, which sent a TV crew out to interview her.

“He came in three or four times just to make sure that everything was OK, and we learned so much about each other,” Glickman said. “He told me his war stories, playing with his great-granddaughter. He told me all about his life. I learned a lot about the man.”

Glickman’s service took extra effort. She got the coat and pants from the Navy Exchange’s website, and even helped Ledecker set up an account.

Because her store didn’t have all the ribbons and other items required for Ledecker’s uniform, she reached out to Exchange Military Clothing stores at MacDill AFB, Tinker AFB, Fort Riley, among others, to find exactly what she needed.

“Whether the person is a Veteran or a military retiree, I always go far and beyond to make that customer feel special,” said Glickman, who’s worked for the Exchange for 19 years, the past five in Military Clothing. “He looked in the mirror and saw himself in his uniform and said, ‘Hey, I look good.’

“I felt honored that I was able to make him feel that way.”

General Manager Robin Ayling said that serving a Veteran such as Ledecker took on special significance.

“These are Veterans from what many people call ‘the greatest generation’ who sacrificed much during World War II,” Ayling said. “When the Exchange began welcoming home all honorably discharged Veterans to shop in-store this year, I knew that we could finally say ‘Thanks’ to people like Ledecker for what he accomplished for the country so many years ago and make them feel very special. In going to great lengths to please a customer, April did just that.”

 

Print Friendly, PDF & Email

7 Comments

  1. Lucy Zick on January 23, 2020 at 5:54 pm

    Kudos to Mcss manager April Glickman! It’s nice to see military clothing associates get recognized for what we do. A lot of people don’t realize what’s involved working in Military Clothing. I’ve been working in Military Clothing for a long time & the customers is what makes your day!

  2. Linda Aquino on January 23, 2020 at 9:44 pm

    April, I am so proud of you!

    • Steve Smith on January 27, 2020 at 7:28 pm

      Linda:

      Thank you for writing to your Exchange Post! I really appreciate you taking the time to write us.

      Steve Smith
      Editor, The Exchange Post

  3. Jimmie Gomez on January 23, 2020 at 10:16 pm

    April represents what I think all Exchange associates should strive to be. I also work at a Clothing Store and I’m lucky to have her as my partner in crime. When I need uniform items, I call McConnell. When they need something for a customer, they know which stores will bend over backwards to assist. Why? Because it’s the right thing to do. The best part about April Glickman is that she is straight up the best at what she does. I can also call her for advice. So she helps veterans, she helps active duty. And, she helps me! AAFES is lucky to have her.

    • Steve Smith on January 27, 2020 at 7:27 pm

      Thanks, Jimmie, for writing to your Exchange Post! I really appreciate you taking time out of your busy day to write us.

      Steve Smith
      Editor, The Exchange Post

  4. Justin on January 24, 2020 at 12:02 am

    I had the honor and privilege to meet April in Afghanistan while we were both deployed with the Exchange. She is a great team player and she loves what she does. I am so happy that she got the recognition for this effort, because she honestly does things like this all the time for our customers. Way to go April!!

    • Steve Smith on January 27, 2020 at 7:26 pm

      Justin:

      Thank you for writing to your Exchange Post!

      Let’s keep the conversation going. Is there anybody else out there who wants to share? If so, type your thoughts in the comment box and hit enter.

      Steve Smith
      Editor, The Exchange Post

Leave a Reply Cancel Reply





This site uses Akismet to reduce spam. Learn how your comment data is processed.