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Steve Smith

2016 Exchange Outstanding Associate with Disabilities

By Steve Smith / September 20, 2016 /

Worldwide Exchange Outstanding Associate with a Disability HIROMI ALLEN Fairchild AFB, Wash. In 2005, Hiromi was hired as a temporary part-time senior store associate in the shoe department and then moved to regular part-time store associate. In 2007, she worked with the operations squad, and in October 2011 Hiromi was selected to fill in as shift…

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2016 Extraordinary Achievement Award Recipients

By Steve Smith / September 20, 2016 /

              Mickey Bradford Mickey’s collaboration and stellar leadership removed obstacles paving the way for critical corporate initiatives. Mickey led the successful upgrade of the JDA warehouse management system at the West Coast Distribution Center, guiding the team to mock go-lives clearly identifying when systems were reliable and ready for…

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October Customer Shoutouts

By Steve Smith / September 20, 2016 /

Suzi Pizzolato Overseas Region/Vicenza, Italy Suzi Pizzolato from Customer Service provided outstanding service. I wanted an item from the home and garden department, but it wasn’t listed in the computer as being in the warehouse. She checked the next day, confirmed it was there, put it aside and called me. When I came in to…

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2016 Obituaries, Transfers and Retirements

By Steve Smith / September 1, 2016 /

January 2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October 2016 November 2016 December 2016  

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Eight Great Ways to Engage Shoppers During Product Demos

By Steve Smith / August 30, 2016 /

Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art form. During a commissary healthy life-style event, Cabral’s product demos sold nearly $1,200 in SodaStreams, Vitamixes, George Foreman grills, and…

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These Associates Rock, Customers Say

By Steve Smith / August 18, 2016 /

Priscilla Sangalang Overseas Region/Andersen AFB, Guam Great customer service was recognized today by Air Force Maj. Butler stationed here on Andersen AFB. He said that Priscilla’s customer service is exceptional. Every time he comes shopping at our store, she provides outstanding customer service from entering the store until he checks out. She never rushes through…

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15 Years Later, Vivid Memories Remain from Serving Downrange Warfighters

By Steve Smith / August 16, 2016 /

Since the 9/11 terror attacks, more than 4,500 associates have deployed voluntarily to Southwest Asia and the Middle East to serve troops fighting in Afghanistan and Iraq. They returned home with amazing tales of the sights, smells and dangers in lands most Americans only saw on TV. From Ground Zero to Iraq Take Steve Williams, for…

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CEO/Director's Cup Large Store Winner: Puerto Rico-Eastern Region; General Manager Nicholas Nguyen and Main Store Manager Rochelle Tolentino

Best Exchanges of 2015 Announced

By Steve Smith / April 26, 2016 /

Featured photos are the winners of the COO X Awards and the CEO/Director’s Cup Awards. Hover over the picture to read names of the winning stores and associates accepting the awards. All awardees are listed below…

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