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The Exchange Ranks Second Among Major Electronic Retailers

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A new survey confirms the PowerZone provides industry-leading value to our Nation’s heroes who have earned the right to shop their Exchange. In the latest Consumer Reports’ reader ranking of electronics retailers, placed second (up from eighth last year), while the Exchange’s brick-and-mortar Main Stores jumped nine spots ahead of last year to finish second among all other competitors. Both rankings are the highest the Exchange has achieved!

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Four-Star General Shows His Appreciation at Redstone Arsenal

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Exchange associates at Redstone Arsenal received a once-in-a-lifetime honor—a challenge coin and sincere words of thanks from GEN Gustave Perna, commander, U.S. Army Materiel Command.

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Customer Shoutouts: These Associates Rock!

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Meribeth Chadwell Overseas Region/Viseck, Germany At the Vilseck laundry and dry cleaning, many thanks to Maribeth for always providing wonderful customer service. Maribeth always greets me by name and with a smile. She is professional, yet personable. She is an asset and wonderful person. Thank you, Maribeth! Marsylyn Yoshida and Chiaki Ohkubo Overseas Region/Misawa AB I want to commend two associates at the base service station, Marylyn and Chiaki. Both were working on Saturday morning when I stopped to get gas and change my rear windshield wiper. I needed help both in finding the correct wiper to install and then I needed help installing it. I asked them if they could help me do so, and they quickly and willingly…

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2016 Exchange Outstanding Associate with Disabilities

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Worldwide Exchange Outstanding Associate with a Disability HIROMI ALLEN Fairchild AFB, Wash. In 2005, Hiromi was hired as a temporary part-time senior store associate in the shoe department and then moved to regular part-time store associate. In 2007, she worked with the operations squad, and in October 2011 Hiromi was selected to fill in as shift supervisor in softlines. Hiromi quickly reorganized the department by setting clear goals for her associates. She allowed her crew to take ownership of their areas and help them develop personally and professionally. She set up displays and products which coincided with Exchange promotions and targeted holidays. Hiromi was selected to attend the Retail Management Academy and was also temporarily promoted to shift manager at the…

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These Associates Rock, Customers Say

in Awards/Customer Shout Outs by

Priscilla Sangalang Overseas Region/Andersen AFB, Guam Great customer service was recognized today by Air Force Maj. Butler stationed here on Andersen AFB. He said that Priscilla’s customer service is exceptional. Every time he comes shopping at our store, she provides outstanding customer service from entering the store until he checks out. She never rushes through his shopping, stays with him until all items are found. “She just makes me feel like I am the only important customer in the store,” Maj. Butler says. Priscilla has been with the Military Clothing store for more than 22 years, and her knowledge and service goes above and beyond.     John Key Overseas Region/Wiesbaden, Germany John Key (at the Wiesbaden-Hainerberg furniture store) checked…

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