Exchange managers and senior leaders descended upon Frisco, Texas, March 7-10 for the annual 2017 MSM/GM Conference. The theme this year was “Front Line Family,” celebrating the Exchange core value Family Serving Family and the support we give to troops at the tip of the spear.
Noah Galloway was the closing speaker at the 2017 MSM/GM Conference. A former soldier and disabled vet, he is now a motivational speaker and extreme sports enthusiast. Galloway was injured during a tour in Iraq, losing his left arm above the elbow and left leg above the knee, but that hasn’t stopped him from competing on Dancing with the Stars, and American Grit.
There were plenty of picture perfect moments to remember at this year’s MSM/GM Conference. Scroll through a few of our favorite photos to see the managers who attended.
Western Region SVP Ken Brewington is retiring after 39 years with the Exchange. Director/CEO Tom Shull welcomed Ken and his family onstage at the 201 7 MSM/GM Conference for a special presentation. Watch the presentation and Ken’s inspirational speech.
Exchange managers and senior leaders throughout the world gathered in Dallas for the 2017 MSM/GM Conference. The four day conference (March 7-10) brings together the Exchange family to collaborate and learn about our strategic focus for 2017. It also gives seasoned managers a chance to meet and greet the new faces in the family, learn tips from one another and create the synergy needed to fulfill our mission of supporting Soldiers, Airmen and their families wherever they go. The following videos were featured on the first day of the conference and infused the crowd with energy as they kicked off four days of learning and networking. MSM 2017 Opening 2017 MSM State of the Exchange Tip of the Spear
At the 2017 MSM/GM conference, Exchanges were awarded for their hard work in 2016, adding to the dividend while providing exceptional customer service. Featured photos of the winners of the Director/CEO’s Cup, COO X Award, Global Connections Award, Exchange Protection Plan (EPP) Award, Services Cup and Family Serving Family Award can be viewed above. (Hover over the picture to read names of the winning stores and associates accepting the awards.) Awardees are listed below. Director/CEO Cup The Director/CEO Cup is the most coveted award of the year. The Exchange categories are small, medium, and large. The winners excelled in expert customer service, leadership, business results, and community support. These Exchanges were also endorsed from their local commanders for their partnership and engagement. Small Exchange: Selfridge ANG…
The 2016 MSM/GM came to a bittersweet end on Thursday, April 28. Director/CEO Tom Shull honored President/COO Mike Howard as Mike finished out his last MSM/GM conference with the Exchange.
Taya Kyle, widow of US Navy SEAL Chris Kyle, author of “American Wife” and military veteran’s family activist, speaks to the Exchange managers at the 2016 MSM/GM Conference. Taya’s moving presentation touched upon four principles: Love, War, Faith, and Renewal.
Passion for the Exchange brand and for serving those who serve was the theme at the Monday morning opening of the 2016 MSM/GM conference. More than 600 main store managers, general managers and others from around the world attended the conference in Frisco, Texas. EVP/Chief Merchandising Officer Ana Middleton, sporting her Exchange brand faux tattoo, challenged attendees to be “passionate about our brand” as she kicked-off the event. Ana then turned the mic over to Director/CEO Tom Shull, and the excitement began.
Featured photos are the winners of the COO X Awards and the CEO/Director’s Cup Awards. Hover over the picture to read names of the winning stores and associates accepting the awards. All awardees are listed below…