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Customer Shout Outs

Customer Shout Outs/News

October’s Customer Shoutouts: These Associates Rock!

Eileen Copeland Europe Region/Hainerberg, Germany Eileen Copeland at Hainerberg Optometry was exceptionally helpful. With the limited hours offered for doctor’s exams, my family needed to complete eye exams on the Germany economy. I had some difficulty after the exams figuring out what the German doctor had written for my son’s prescription. Eileen went the extra mile to get me the information I needed so that I was able to have the prescription written properly and clearly when I returned to the German doctor. In addition, Eileen has always greeted me with a smile and been pleasant and polite when I order contacts.   Sharon Kaburaki, Pacific Region/Yokota AB, Japan I would like to recognize an Exchange associate at Yokota Air… Keep Reading

Customer Shout Outs/News

Customer Shoutouts: These Associates Rock!

  Terry Cherry and Christel Mayer Europe Region/Sembach Kaserne, Germany Just a quick note to comment two of your outstanding employees at the Sembach Express, Terry and Christel. I popped in there this morning for my favorite brand of coffee—Dunkin’ Doughnuts—and they were out. Terry checked in the back and there wasn’t any in the stock room, I told him not to worry, that I’d pick some up at the commissary over the weekend. He then got on the phone to Christel as she was out picking up other items and told me to come back at 10 a.m. and they would have some for me. I went back at 10 a.m. and they did. I believe Christel made a… Keep Reading

Customer Shout Outs/News

June’s Customer Shoutouts: These Associates Rock!

Andrew Turner Europe Region/Grafenwoehr, Germany I wanted to take a minute to comment on an outstanding customer service experience I had with Andrew in the shoe department. He was very knowledgeable and despite having a heavy work flow and attending to other customers, he made sure my questions were answered and went above and beyond to ensure that I was taken care of. Andrew is the epitome of customer service and a true standard of what it means to put the customer first. Martin Rhodes Pacific Region/Andersen AFB, Guam I saw an Exchange associate go above and beyond today. I just cannot be silent about the associate’s willingness to go out of his way to ensure that a customer was… Keep Reading

Customer Shout Outs/News

Customer Shoutouts: These Associates Rock!

  Charles Smith Overseas Region/KMCC, Germany On Feb. 9, my spouse and I were in the Exchange’s main store at KMCC, where we were looking at artificial plants on display in the furniture department. Charles approached us and inquired if we needed assistance. After noticing that we were looking at the plants, Charles pointed out some other items, plus informed us that there was some more items on clearance and showed us the location. We happened to be in the furniture department the very next day, and Charles was there and remembered us. He is a true professional associate who is courteous, engaging, and reflects a standard that others in the industry should following. Niki Sekuguchi Overseas Region/Yokota AB During… Keep Reading

Customer Shout Outs/News

Customer Shoutouts: These Associates Rock!

Derrick Bogar Overseas Region/Robinson Barracks, Germany I would like to recognize Derrick Bogar, furniture store manager at Robinson Barracks, for excellent customer service and leadership. Mr. Bogar told us that the sofa we had ordered would not be available for another month, but he went out of his way to send us pictures via email of other sofas that might interest us. Mr. Bogar found us a deal and accommodated our furniture needs. During the checkout, a clerk was having difficulty properly checking us out. Although there were other customers who needed his attention, Derrick calmly stopped what he was doing and provided on-the-spot instruction to the associate without making him feel uncomfortable. His leadership skills are evident and his customer… Keep Reading

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