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Commissaries Begin Accepting the MILITARY STAR Card

To offer greater convenience to service members and their families and further strengthen funding of critical military Quality-of-Life programs, the military exchanges’ Exchange Credit Program is expanding acceptance of the MILTARY STAR card to Commissaries around the world. Leaders from the Defense Commissary Agency and the exchanges gathered at the Fort Lee Commissary, the first location to accept the card, to officially kick off the rollout during a ceremony Oct. 5. Keep Reading

Dan Daniel Materials Handler Honored as Exchange’s Top Associate with a Disability

NEWPORT NEWS, Va. – For Eric Poulin, his strong work ethic, kind spirit and willingness to show others the ropes have made him invaluable to his teammates at Exchange’s Dan Daniel Distribution Center, where he’s worked since 2000. His inspiring tenacity has earned him the Outstanding Department of Defense Employee with a Disability Award. Poulin will be honored at a ceremony at the Pentagon Washington, D.C., in October. “Eric is truly a role model,” said Dan Daniel Distribution Center Manager Scott Montgomery. “His outstanding work ethic and positive attitude have proven invaluable to the Exchange mission of family serving family.” Star treatment During a ceremony at the distribution center last month, Poulin, 47, received star treatment from Executive Vice President/Chief… Keep Reading


Important Hourly Pay Structure Changes

The face of retail is rapidly evolving due to changes in consumer shopping behavior. Providing an exceptional customer experience is essential to retain our current customers and to attract new shoppers. These changes require the Exchange to execute innovative compensation programs to recruit and retain high performing customer-focused talent. The Exchange’s hourly associates are on the front lines, providing an exceptional customer experience. Keep Reading


Exchange Celebrates Customer Contact Center , VetVerify Contact Center Associates

Customer Service Week (Oct. 2-6) is recognized as a week to honor those associates behind the scenes who answer calls 24/7, ensuring Exchange customers receive the best possible experiences. It’s a familiar sight this time of year as Customer Contact Center associates enjoy special luncheons and events with senior leaders, all the while continuing to serve the best customers in the world. These dedicated associates work in the Exchange Customer Contact Center. Just like store associates, Contact Center associates have the important job of meeting customer needs. They are sometimes the only contact customers, especially Veterans for the online shopping benefit, have with the Exchange. The center handles calls about the MILITARY STAR® card, ESSO fuel program, collections, returned checks… Keep Reading

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