Category archive

News - page 2


Email Questions to PayFlex

Do you have questions about your flexible spending account or retiree health premium bill? You can send a secure email to PayFlex in two ways: When you’re logged into the site. At top of page, click Contact Us, then Send Message. When logged into site. At top of page, click Help & Support, Contact Us, then Send an email Keep Reading


Warning: Many Vish Swim in the Digital Sea

You’ve heard of “phishing,” in which scammers try to steal your information via computer. Now, voice phishing, or “vishing,” is an emerging threat in which scammers seek to get your information through one of the most trusted forms of communication—the telephone.  “The best way to prevent falling victim to a vishing scam is simple: do not give your credit-card number, verification code, PIN or other sensitive information to an unsolicited or unknown caller,” said Chief Administrative Officer Phil Stevens, who oversees the Exchange’s IT Directorate. “You never know who’s on the other end of the line.” Beginning with a phish Some legit organizations use telephone calls to verify account and billing information. Consequently, some phone targets of scammers let their… Keep Reading


March 31 is Deadline for AREA College Scholarships

This year, the AAFES Retired Employees Association (AREA) will award 12 scholarships worth a total $40,000 to graduating high school seniors who have been accepted at accredited colleges. Students and their parents should apply soon; the deadline is March 31. AREA’s scholarships directly benefit dependents of Exchange associates and assigned military personnel. Scholarship amounts are: Two scholarships at $5,000 each 10 scholarships at $3,000 each AREA leaders may award more scholarships depending on the number and quality of applications. For information, including an application form, go to AREA’s website. Keep Reading

Family Serving Family/News

Exchange Serves Families at Snowball Express

The largest gathering of children and families of America’s fallen military heroes came to Dallas for the annual Snowball Express Dec. 9 – 13. Snowball Express provides hope and new happy memories to the children of military heroes who have died while on active duty since 9/11. Each year, the organization brings children together from all over the world for a four days filled with fun activities, like sporting events, dances, amusement parks and more. Since 2011, the Exchange has served as a resource to military families attending Snowball Express. The Exchange outreach team sets up a booth with other military resources including: grief counseling, scholarship foundations, military ID cards and insurance companies. The outreach team explains the Exchange benefit to widows/widowers,… Keep Reading

Holiday Spirit Abounds at Puerto Rico Exchange

Puerto Rico is still recovering after suffering double blows from Hurricanes Irma and Maria. Power, water and other necessities have been in short supply. Delivering live Christmas trees to the island would be difficult, but the Fort Buchanan Exchange team and Logistics were undeterred as they worked hard to ensure customers had the merchandise they needed for a holly, jolly, holiday. Fort Buchanan received four containers of Christmas trees in December. Associates worked quickly to unload the trees, handing them directly to customers who were lined up waiting for the shipment. General Manager Nick Nguyen explained the importance of the tree delivery to Fort Buchanan: “The Exchange is the only place on the island that offers live Christmas trees this… Keep Reading


Exchange Spreads Holiday Cheer to Newest Military Members

JOINT BASE SAN ANTONIO-LACKLAND – Airman Basic Alissia Bert browsed racks of jackets, shirts and pants at the Joint Base San Antonio-Lackland Exchange, looking for a special gift to send to her 3-year-old son, Darton, back home in Oklahoma City. Bert, 20, is in her seventh week of Air Force Basic Military Training. She hasn’t seen Darton since she reported to Lackland in October. This year, she’s spending the holidays away from him. Bert and 3,800 trainees were treated to holiday cheer Dec. 2 at the Lackland Exchange, which opened extra early just for them. Typically, trainees are not allowed to visit the Exchange or do much beyond their rigorous assignments. “This is such a stress reliever,” Bert said, who… Keep Reading

The Exchange Ranks Second Among Major Electronic Retailers

A new survey confirms the PowerZone provides industry-leading value to our Nation’s heroes who have earned the right to shop their Exchange. In the latest Consumer Reports’ reader ranking of electronics retailers, placed second (up from eighth last year), while the Exchange’s brick-and-mortar Main Stores jumped nine spots ahead of last year to finish second among all other competitors. Both rankings are the highest the Exchange has achieved! Keep Reading

Go to Top