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Senior Leadership Editorials

Four Core Competencies for Effective Leaders

During the past several Exchange Post articles, and more recently in my monthly “Taking Care of People is Good for Business” messages, you may have noticed a focus on the need for us to further develop our competencies as we improve ourselves to be even more effective. People who have the best competencies have what I like to refer to as the “It Factor;” they exhibit traits that stand out from the crowd. Whether assisting customers, setting a planogram, managing a refund or developing a new program, we all contribute, but it is those who make the ordinary extraordinary who raise the game of everyone around them. These are the people with the “It Factor” who take the time to invest… Keep Reading

The Best of What We Do: Taking Care of Warfighters Far From Home

A large part of what makes the Exchange unique is our capability and dedication to care for service members far from home. We provide to our heroes in far-flung corners of the world the familiar products, dining experiences, fresh-baked goods made with American ingredients, nutritious and affordable school lunches for Warfighters’ children, combat uniforms below cost and gasoline prices significantly lower than those found on the European economy. Keep Reading

SVP Exchange Credit Program Jami Richardson’s Top Priorities for 2017

What does the Exchange Credit Program do for the organization? The Exchange Credit Program operates the MILITARY STAR® credit card program for the Army, Air Force, Navy, Marine Corps and Coast Guard exchanges. Our core mission is to offer responsible credit solutions to enhance the lives of service members and their families. With more than 1.5 million cardholders across all military branches, MILITARY STAR is the largest in-house private label credit operation in the U.S.* Our vision is to make MILITARY STAR the only credit card needed on military installations. While there are definite financial benefits for the Exchange, the ultimate beneficiaries are our service members and their families. What are your top priorities as SVP Exchange Credit Program? The… Keep Reading

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