Senior Leadership Editorials

From the COO: What Makes the Exchange Stand Out from the Rest

By Dave Nelson / May 2, 2018 / 4 Comments

The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.

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In Puerto Rico, Exchange Passion for Serving Those Who Serve Prevails

By Tom Shull / March 1, 2018 / 0 Comments

It has been five months since Hurricane Maria ravaged Puerto Rico. Since then, Exchange associates on the island have exuded…

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2018 Strategic Priorities-A Plan for Continued Success

By Tom Shull / February 1, 2018 / 0 Comments

In the months leading up to the beginning of fiscal 2018, our leadership team focused on priorities to generate maximum value for the Warfighters and families we are honored to serve.

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At West Point, Shull Shares His Legacy of Service

By Julie Mitchell / February 1, 2018 / 0 Comments

At the invitation of the West Point Center for Oral History, Exchange Director/CEO Tom Shull shared his story of service and support to those who are serving and who have served. 

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With 2017 Goals and Strategic Priorities Complete, Exchange Looks Forward to an Even Better 2018

By Tom Shull / January 3, 2018 / 0 Comments

It is truly an honor to be part of this incredible Exchange team as we start a new year. We are leaving behind an extraordinary 2017, which began with the Exchange gaining approval to pursue the Veterans online shopping benefit and ended with record sales after the benefit’s successful launch. We met the challenges of supporting our Warfighters in contingency locations all over the world, including new locations at the tip of the spear in Eastern Europe, Africa and South Korea. The Exchange also sprang into action to quickly move merchandise and manpower to push support to areas devastated by Hurricanes Harvey, Maria and Irma.

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Reflecting on Past Successes and New Opportunities

By Dave Nelson / January 3, 2018 / 0 Comments

January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate that offers 365 days of opportunities.

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Meet Chief Administrative Officer Phil Stevens

By Lisa Moak / January 3, 2018 / 0 Comments

This past November, Phil Stevens was selected as the Exchange’s first chief administrative officer (CAO). Stevens explains his background and priorities for his new position in this Exchange Post interview.

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At Camp Humphreys, a Holiday Miracle Only the Exchange Could Offer

By Tom Shull / December 1, 2017 / 0 Comments

Many of you are familiar with the classic holiday film “Miracle on 34th Street,” which centers on a Macy’s Santa Claus claiming to be the real St. Nicholas and a young girl who learns to believe in the magic of the holidays. The Exchange’s miracle is even better.

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For Veterans, Their Online Shopping Benefit is Finally Here!

By Tom Shull / November 1, 2017 / 0 Comments

In a matter of days, the Army & Air Force Exchange Service, along with our sister exchanges, will give our Nation’s Veterans the homecoming their distinguished service deserves. This Veterans Day, the lifetime online military exchange shopping benefit will be a reality for 21 million heroes who raised their right hands, took the oath and served with honor.

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Taking the Lead to Serve Those Who Serve

By Dave Nelson / November 1, 2017 / 0 Comments

Not only are you a leader for your customers, but you are leaders to your fellow associates as well.

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