EVP/COO

From the COO: What Makes the Exchange Stand Out from the Rest

By Dave Nelson / May 2, 2018 / 4 Comments

The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.

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Reflecting on Past Successes and New Opportunities

By Dave Nelson / January 3, 2018 / 0 Comments

January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate that offers 365 days of opportunities.

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Taking the Lead to Serve Those Who Serve

By Dave Nelson / November 1, 2017 / 0 Comments

Not only are you a leader for your customers, but you are leaders to your fellow associates as well.

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Four Core Competencies for Effective Leaders

By Dave Nelson / September 1, 2017 / 0 Comments

During the past several Exchange Post articles, and more recently in my monthly “Taking Care of People is Good for Business” messages, you may have noticed a focus on the need for us to further develop our competencies as we improve ourselves to be even more effective. People who have the best competencies have what…

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COO Dave Nelson Visits Pacific Region

By Lisa Moak / August 1, 2017 / 0 Comments

EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud the hard-working Pacific team was part of the Exchange family.

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Daily Decisions: Choosing What Path To Take

By Dave Nelson / July 1, 2017 / 0 Comments

In May, many of our teammates had the opportunity to hear Melissa Stockwell present at the Express seminar in Orlando. A highly decorated Soldier who was injured in Iraq on April 13, 2004, Melissa lost her left leg above her knee to a roadside bomb on the streets of Iraq.

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The Power of the Customer Experience

By Dave Nelson / May 1, 2017 / 0 Comments

Customer service is a topic any worthwhile organization takes seriously. A company may have the best product selection at the best prices, but a poor customer experience can undermine all of that in one interaction.

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Getting to the Core of Success

By Dave Nelson / March 1, 2017 / 0 Comments

In my last Exchange Post column, I talked about our legacies and the lasting impact we make on those around us. Building a legacy takes time and, fortunately, we have the tools to help not only develop your professional legacy but also grow personally.

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Growing Our Team, Creating Our Legacy

By Dave Nelson / December 1, 2016 / 0 Comments

What will your legacy be? If you think about it, the vast majority of our associates know the policies, programs and requirements for completing their duties. Why then are some more effective than others?

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It is Always About our Associates

By Dave Nelson / September 28, 2016 / 0 Comments

My responsibility is to ensure our people have the resources they need to meet the objective and are on track. We have tremendous talent at the Exchange who often have the best ideas, so I need to get out of their way and allow them to run with it.

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