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EVP/COO

COO Sees First-Hand How We Serve American Troops in the Balkans

By Steve Smith / November 14, 2019 /

“This is combat retail at its best.”

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COO Nelson Honors South Korea Associates for Typhoon Recovery Work

By Steve Smith / October 4, 2019 /

They were coined “for their unwavering dedication and outstanding support during the most challenging circumstances.”

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Hidden gems -- sales clerk brings sparkle to exchange patrons' lives

From the COO: What Makes the Exchange Stand Out from the Rest

By Dave Nelson / May 2, 2018 /

The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.

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Exchange Chief Operating Officer Dave Nelson

Reflecting on Past Successes and New Opportunities

By Dave Nelson / January 3, 2018 /

January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate that offers 365 days of opportunities.

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Taking the Lead to Serve Those Who Serve

By Dave Nelson / November 1, 2017 /

Not only are you a leader for your customers, but you are leaders to your fellow associates as well.

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Four Core Competencies for Effective Leaders

By Dave Nelson / September 1, 2017 /

During the past several Exchange Post articles, and more recently in my monthly “Taking Care of People is Good for Business” messages, you may have noticed a focus on the need for us to further develop our competencies as we improve ourselves to be even more effective. People who have the best competencies have what…

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Associate Nicholas Goya from Okinawa welcomes COO Dave Nelson to his facility.

COO Dave Nelson Visits Pacific Region

By Lisa Moak / August 1, 2017 /

EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud the hard-working Pacific team was part of the Exchange family.

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MCS Fort Meade

Daily Decisions: Choosing What Path To Take

By Dave Nelson / July 1, 2017 /

In May, many of our teammates had the opportunity to hear Melissa Stockwell present at the Express seminar in Orlando. A highly decorated Soldier who was injured in Iraq on April 13, 2004, Melissa lost her left leg above her knee to a roadside bomb on the streets of Iraq.

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COO Dave Nelson congratulates General Manager Michael Einer on his Exchange winning the COO award at the recent MSM/GM Conference.

The Power of the Customer Experience

By Dave Nelson / May 1, 2017 /

Customer service is a topic any worthwhile organization takes seriously. A company may have the best product selection at the best prices, but a poor customer experience can undermine all of that in one interaction.

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EVP/Chief Operating Officer Dave Nelson presents his coins to the Express’ Lawanda Adams at Fort Stewart, Ga.

Getting to the Core of Success

By Dave Nelson / March 1, 2017 /

In my last Exchange Post column, I talked about our legacies and the lasting impact we make on those around us. Building a legacy takes time and, fortunately, we have the tools to help not only develop your professional legacy but also grow personally.

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