Category archive

EVP/COO

Four Core Competencies for Effective Leaders

in EVP/COO/Senior Leadership Editorials by

During the past several Exchange Post articles, and more recently in my monthly “Taking Care of People is Good for Business” messages, you may have noticed a focus on the need for us to further develop our competencies as we improve ourselves to be even more effective. People who have the best competencies have what I like to refer to as the “It Factor;” they exhibit traits that stand out from the crowd. Whether assisting customers, setting a planogram, managing a refund or developing a new program, we all contribute, but it is those who make the ordinary extraordinary who raise the game of everyone around them. These are the people with the “It Factor” who take the time to invest…

Keep Reading

COO Dave Nelson Visits Pacific Region

in Directorates/Regions/EVP/COO/Senior Leadership Editorials by
  • With-Pizza-Hut-Members.jpg?fit=1891%2C2361
    Yokota Pizza Hut associates Joseph Albano, counter attendant; and Virna Narita, food outlet manager; impressed COO Dave Nelson with not only their average ticket, but also by exceeding their MILITARY STAR goal.
  • Okinawa.jpg?fit=4026%2C3929
    Associate Nicholas Goya from Okinawa welcomes COO Dave Nelson to his facility.
  • Coin-Presentation-Yongsan.jpg?fit=2978%2C3230
    COO Dave Nelson recognized associates on his trip to the Pacific Region. Pictured left to right: Pyong-kon zkim, A/C equipment mechanic; Kyung-suk Pak,sales sssociate; Sang-ho Sin, KODC transportation; Yun-chin Chang, concessionaire; and Hyon-sok Yu, food activity manager.

EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud the hard-working Pacific team was part of the Exchange family.

Keep Reading

Work Bucket List Accomplished, I am Leaving the Exchange in Capable Hands

in EVP/COO/Senior Leadership Editorials by

I remember that day in 2006 when I was named to my dream job: chief operating officer of the world’s greatest retail organization. My “work bucket list” included many things I wanted to accomplish as the Exchange’s senior civilian leader: increase earnings, build future leaders, boost productivity, improve customer and associate satisfaction, control inventory, take care of our people. Now that I am winding down my 44 years with the Exchange, I can safely say that I’ve accomplished everything on that list, thanks to the hard-working managers and associates in the field and dedicated teams at headquarters. All of you have made my job much easier. A look back over 10 years as COO I’ve seen us accomplish many things…

Keep Reading

Go to Top