Director/CEO

In Puerto Rico, Exchange Passion for Serving Those Who Serve Prevails

By Tom Shull / March 1, 2018 / 0 Comments

It has been five months since Hurricane Maria ravaged Puerto Rico. Since then, Exchange associates on the island have exuded…

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2018 Strategic Priorities-A Plan for Continued Success

By Tom Shull / February 1, 2018 / 0 Comments

In the months leading up to the beginning of fiscal 2018, our leadership team focused on priorities to generate maximum value for the Warfighters and families we are honored to serve.

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At West Point, Shull Shares His Legacy of Service

By Julie Mitchell / February 1, 2018 / 0 Comments

At the invitation of the West Point Center for Oral History, Exchange Director/CEO Tom Shull shared his story of service and support to those who are serving and who have served. 

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With 2017 Goals and Strategic Priorities Complete, Exchange Looks Forward to an Even Better 2018

By Tom Shull / January 3, 2018 / 0 Comments

It is truly an honor to be part of this incredible Exchange team as we start a new year. We are leaving behind an extraordinary 2017, which began with the Exchange gaining approval to pursue the Veterans online shopping benefit and ended with record sales after the benefit’s successful launch. We met the challenges of supporting our Warfighters in contingency locations all over the world, including new locations at the tip of the spear in Eastern Europe, Africa and South Korea. The Exchange also sprang into action to quickly move merchandise and manpower to push support to areas devastated by Hurricanes Harvey, Maria and Irma.

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At Camp Humphreys, a Holiday Miracle Only the Exchange Could Offer

By Tom Shull / December 1, 2017 / 0 Comments

Many of you are familiar with the classic holiday film “Miracle on 34th Street,” which centers on a Macy’s Santa Claus claiming to be the real St. Nicholas and a young girl who learns to believe in the magic of the holidays. The Exchange’s miracle is even better.

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For Veterans, Their Online Shopping Benefit is Finally Here!

By Tom Shull / November 1, 2017 / 0 Comments

In a matter of days, the Army & Air Force Exchange Service, along with our sister exchanges, will give our Nation’s Veterans the homecoming their distinguished service deserves. This Veterans Day, the lifetime online military exchange shopping benefit will be a reality for 21 million heroes who raised their right hands, took the oath and served with honor.

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Veterans Online Shopping Benefit, E-Commerce Capabilities Drive Transformation in Logistics

By Tom Shull / October 1, 2017 / 0 Comments

For the Exchange’s Logistics Directorate, leaning forward has meant transforming the way our CONUS distribution centers in Virginia, Texas and California operate as they become online fulfillment centers.

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Now Open—The New ShopMyExchange.com

By Tom Shull / September 1, 2017 / 0 Comments

As brick-and-mortar retailers invest heavily in strengthening online offerings and e-commerce powerhouses acquire competitors to leverage physical stores, we are witnessing a seismic shift in retail. Fortunately, we saw this coming and began focusing resources, time and attention to ShopMyExchange.com five years ago.

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The Best of What We Do: Taking Care of Warfighters Far From Home

By Tom Shull / August 1, 2017 / 0 Comments

A large part of what makes the Exchange unique is our capability and dedication to care for service members far from home. We provide to our heroes in far-flung corners of the world the familiar products, dining experiences, fresh-baked goods made with American ingredients, nutritious and affordable school lunches for Warfighters’ children, combat uniforms below cost and gasoline prices significantly lower than those found on the European economy.

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Exchange Annual Report 2016

By Tom Shull / July 19, 2017 / 0 Comments

Our 2016 Annual Report is now online and chock full of details regarding many of the Exchange’s amazing achievements last year.

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