Director/CEO

Birds eye view of Dan Daniel Distribution Center

Veterans Online Shopping Benefit, E-Commerce Capabilities Drive Transformation in Logistics

By Tom Shull / October 1, 2017 /

For the Exchange’s Logistics Directorate, leaning forward has meant transforming the way our CONUS distribution centers in Virginia, Texas and California operate as they become online fulfillment centers.

Read More
Shopmyexchange.com

Now Open—The New ShopMyExchange.com

By Tom Shull / September 1, 2017 /

As brick-and-mortar retailers invest heavily in strengthening online offerings and e-commerce powerhouses acquire competitors to leverage physical stores, we are witnessing a seismic shift in retail. Fortunately, we saw this coming and began focusing resources, time and attention to ShopMyExchange.com five years ago.

Read More
Director/CEO Tom Shull met with 86th Airlift Wing Commander Brig. Gen. Richard Moore during Shull’s visit to Ramstein AB.

The Best of What We Do: Taking Care of Warfighters Far From Home

By Tom Shull / August 1, 2017 /

A large part of what makes the Exchange unique is our capability and dedication to care for service members far from home. We provide to our heroes in far-flung corners of the world the familiar products, dining experiences, fresh-baked goods made with American ingredients, nutritious and affordable school lunches for Warfighters’ children, combat uniforms below cost and gasoline prices significantly lower than those found on the European economy.

Read More

Exchange Annual Report 2016

By Tom Shull / July 19, 2017 /

Our 2016 Annual Report is now online and chock full of details regarding many of the Exchange’s amazing achievements last year.

Read More
history header

Our Rich History of Serving Those Who Serve

By Tom Shull / July 1, 2017 /

As the Exchange celebrate its 122nd anniversary, we are again reminded of our rich history of serving those who serve, going wherever our Nation’s Warfighters go.

Read More
The Exchange supported Anakonda 16 in Poland. Photo by Jessy Macabeo, Exchange merchandise clerk.

Emerging Challenges Lead to Realignment of Regions

By Tom Shull / June 1, 2017 /

Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s overseas capabilities to ensure we can fully support the ever-growing number of important bilateral and multilateral military exercises and training involving thousands of additional U.S. troops.

Read More
VAN METER, Iowa (April 24, 2009) More than 500 veterans who escorted the unclaimed remains of seven Iowa veterans to their final resting place at the Iowa Veterans Cemetery line the procession route with American flags after providing a motorcycle escort for the remains. The ceremony coincided with Des Moines Navy Week, one of 22 Navy Weeks planned across America in 2009. Navy Weeks are designed to show Americans the investment they have made in their Navy and increase awareness in cities that do not have a significant Navy presence. (U.S. Navy photo by Senior Chief Mass Communication Specialist Gary Ward/Released)

Share the Good News About VetVerify and the Veterans Online Shopping Benefit

By Tom Shull / May 1, 2017 /

The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov. 11 is critical to efforts to properly welcome them back to their military family.

Read More
Director/CEO Tom Shull meets with Scott AFB Base Commander Col. Lenderman, along with General Manager Ralph Kleeman, Central Region SVP Ken Brewington and Regional VP Paula Gunderson.

‘Extreme Ownership’ Will Ensure Veterans Online Shopping Benefit Success

By Tom Shull / April 1, 2017 /

At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success. The reasons failure is not an option are substantial.

Read More
Shull Congress

Veterans Online Shopping Benefit—Our Success Depends on You

By Tom Shull / March 1, 2017 /

As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort to recognize the service of all honorably discharged Veterans will finally pay off on Veterans Day, when shopmyexchange.com begins offering the first new benefit to Veterans since 1953.

Read More
Director/CEO Tom Shull awards his coin to Store Manager Karen Anderson as he helps open the new MCS at the Pentagon.

Building a Better Benefit — Our Six Keys to Success

By Tom Shull / February 1, 2017 /

2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68 stores, Sears is working to sell its storied Craftsman brand to stave off bankruptcy, Neiman Marcus is showing –8% comp stores growth, and The Limited is shuttering all of its stores.

Read More