Directorates/Regions/News

Exchange Celebrates Customer Contact Center , VetVerify Contact Center Associates

Customer Service Week (Oct. 2-6) is recognized as a week to honor those associates behind the scenes who answer calls 24/7, ensuring Exchange customers receive the best possible experiences. It’s a familiar sight this time of year as Customer Contact Center associates enjoy special luncheons and events with senior leaders, all the while continuing to serve the best customers in the world. These dedicated associates work in the Exchange Customer Contact Center. Just like store associates, Contact Center associates have the important job of meeting customer needs. They are sometimes the only contact customers, especially Veterans for the online shopping benefit, have with the Exchange. The center handles calls about the MILITARY STAR® card, ESSO fuel program, collections, returned checks… Keep Reading

Benefits/News

Open Enrollment for Benefits is Almost Here!

For all regular full- and part time associates and other eligible employees, the 2018 Open Enrollment Period to sign up for Exchange benefits is almost here. During the November open enrollment, you should evaluate your insurance needs and make changes as you see fit. Information on insurance programs offered by the Exchange will be mailed to your home address. You can also go to nafhealthplans.com to review all the insurance information.  This year, an “ALEX” benefits counselor will walk you through all the benefits available to you. Look for more information in November’s Exchange Post about this easy-to-use interactive tool. Keep Reading

Customer Shout Outs/News

October’s Customer Shoutouts: These Associates Rock!

Eileen Copeland Europe Region/Hainerberg, Germany Eileen Copeland at Hainerberg Optometry was exceptionally helpful. With the limited hours offered for doctor’s exams, my family needed to complete eye exams on the Germany economy. I had some difficulty after the exams figuring out what the German doctor had written for my son’s prescription. Eileen went the extra mile to get me the information I needed so that I was able to have the prescription written properly and clearly when I returned to the German doctor. In addition, Eileen has always greeted me with a smile and been pleasant and polite when I order contacts.   Sharon Kaburaki, Pacific Region/Yokota AB, Japan I would like to recognize an Exchange associate at Yokota Air… Keep Reading

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