Best Exchanges of 2015 Announced
Featured photos are the winners of the COO X Awards and the CEO/Director’s Cup Awards. Hover over the picture to read names of the winning stores and associates accepting the awards. All awardees are listed below. All photos and awards will be listed in the June Exchange Post.
This award recognizes achievement in expert customer service, leadership, business results, community support, and command validation for partnerships and engagement
Small store winner:
Camp Zama – Pacific
Medium store winner:
Maxwell AFB – Central
Large store winner:
Puerto Rico – Eastern
COO X AWARDS
Recognizing achievements in each region based on earnings, MILITARY STAR penetration, gross margin return on investment, inventory variance and other achievements.
Fort Bragg – Eastern
Randolph AFB – Central
Los Angeles AFB – Western
Camp Humphreys – Pacific
Aviano AB – Europe
EXTRAORDINARY ACHIEVEMENT AWARD
Winner: Karin Duncan
Duncan was instrumental in accomplishing a recent revised memorandum of understanding with the United States Forces Japan regarding funding for Japanese residents working at the Exchange through an indirect hiring agreement. The original memorandum of understanding included an aggressive approach to reduce indirect hire agreement positions, which could have resulted in negative implications to our service level and financial operations.
Signing this new agreement represents bottom-line savings of $43 million and $70 million during the next 15 years when compared to the old memorandum signed in 2012.
LOSS PREVENTION AND SAFETY
Receiving the award: Col. Kristin McCoy, Karin Duncan, Marla Smith
GLOBAL CONNECTIONS: EEO, DIVERSITY AND INCLUSION AWARD
The award recognizes the exchange that best exhibits support of diversity and inclusion in the workplace. Thirty-eight exchanges communicated how they have unlocked the potential of a diverse workforce.
Winner: Fort Rucker
Receiving the award: GM Larry Salgado
EXCHANGE PROTECTION PLAN AWARD
Corporate attachment rate goal, 15%
JB Lewis-McChord Lewis – 19.48%, Western
Fort Drum – 21.10%, Eastern
Baumholder – 23.12%, Europe
Offutt AFB – 26.74%, Central
Yokota AB – 30.25%, Pacific
The award honors the exchange that demonstrated superior sustainability and conservation performance. From the first time the award was given in 2010, winners have shown exemplary efforts in reducing water and energy consumption; working closely with their local communities to promote energy-saving ideas; recycling and tree-planting events.
Winner: JB Lewis-McChord
JB Lewis-McChord put more than $70,000 on its bottom line due to outstanding recycling efforts, including associate training in conjunction with the installation’s recycling outreach coordinator. The Exchange partnered with the installation for Earth Day, Ride sharing, biking events, and a rebate program for using energy-efficient light bulbs.
The Services, Food and Fuel Directorate recognizes all Exchanges for their efforts to improve earnings and elevate customer experiences through services and vending initiatives. The winners of the 2016 Services Cups represent the best exchanges in each size category and will each receive $500 team award.
The criteria included:
- Financial and business results, including MILITARY STAR penetration rate
- Community support and special events
- Attraction of new vendor sources
- Innovative marketing
- Concessionaire engagement