073020_Exchange History_Exchange CallCenter2

The Exchange at 125: Real-Time Help Via Call Centers

Today, 200 associates in the Customer Contact Center field 6,000 calls daily about the Exchange Credit Program and ShopMyExchange.com.

In 1992, four people sat around a card table answering phones at headquarters— the Army & Air Force Exchange Service’s first call center, which handled inquiries about the Deferred Payment Plan, the forerunner of today’s MILITARY STAR® card

A year later, the call center moved to the first floor of HQ with about 120 associates. In 2020, 200 associates in the Customer Contact Center field 6,000 calls daily about the Exchange Credit Program and ShopMyExchange.com.

 

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