Words from Director/CEO Tom Shull: In Tough Times, Associate Morale Remains High
Great news! Despite the uncertainty of the pandemic, our latest associate engagement job satisfaction (AEJS) survey shows Team Exchange’s resilience continues to set a very high bar.
For 2020, associates rated the Exchange 79, just 2 percentage points below last year’s rating and 7 points above the current industry average. Based on satisfaction survey results within the broader retail sector, we should have expected a decline of more than 8% vs. last year. Congratulations on these truly phenomenal results, and thank you to the more than 11,000 of you who responded to the survey.
Survey scores are measured on a scale of 0 to 100 and, much like a school exam, some questions are weighted higher than others. The Exchange AEJS provides vital feedback that helps protect, preserve and grow the benefit we are privileged to provide Warfighters and their families, enabling us to gather insights and measure the level of satisfaction to ultimately develop a better associate experience.
Thank you for leaning forward despite the unique challenges we face today daily and continually meeting the needs of service members and their families. Your resiliency and can-do spirit are second to none. It is truly an honor to serve with you.
Family serving family!