OPERATION: Call Out – Europe Region
Birgitt Aydelotte, Michael Drogitis, and Aniketh Prakash’s hard work and dedication to our service men and women is outstanding. They are continuously finding new ways to provide that extra customer care. Their efforts are appreciated, and we are proud to have them on the Europe team!
Italy Consolidated Exchange
Birgitt has been with the Exchange family for 25-plus years and consistently looks for ways to improve. As a subject matter expert in all things Exchange HR, she represents HR at the bi-weekly Garrison Newcomer Briefings and helps keep us on track with all HR events. As a former Learning Facilitator, she holds training events and circles back with attendees to ensure they see the value in the class. Birgitt partners with the services, food and retail teams, and no matter how heavy her workload, you will never hear a negative response when she is asked to do something. She will always take care of your need or request with a sense of urgency. Birgitt truly provides extraordinary customer experiences for the Italy team members by publishing the monthly HR newsletter with valuable information and recognizing deserving associates in the “Core Values Spotlight!”
KMCC Main Exchange
Michael is a prime example of our core value, “Family Serving Family.” He consistently provides superb customer service, and over the past year, he has received many customer comments. Customers are impressed and pleased by his dedication. He has built lifelong relationships with many of our customers, and they consistently return and request his service.
“Mr. D and I met in the sporting goods section. I wanted to purchase a treadmill, but there weren’t any available in store and the back order was six months. He convinced me to order the treadmill anyway and promised he would call if it came in early. Mr. D even had it shipped to Ansbach for me. He went above and beyond to help me out, and I feel blessed the he was there the day I came in.”
Camp Beuhring, Kuwait
Aniketh is a key part of the Kuwait store team and a true leader. He manages two stores and a growing personal shopper program and always maintains his facilities at a high state of readiness. He shares his knowledge with his staff and peers, ensuring they have the tools and merchandise needed to serve our soldiers. Together, his stores have generated an AVMS of $2.3 million, and he continues to succeed by working details every day. He and his team have assisted 3,184 soldiers that are in the Restricted Movement Areas to make sure they have the needed essentials before flying out. This has driven personal shopper sales over $118,000 and guaranteed us countless future sales.