Exchange is ‘Performing Extremely Well,’ Shull tells ALA


At the 74th annual American Logistics Association annual conference, Army & Air Force Exchange Service Director/CEO Tom Shull shared an update on the Department of Defense largest retailer’s performance during the COVID-19 pandemic and its plans to preserve the hard-earned benefit.

“We are performing extremely well,” Shull said during his Oct. 20 presentation. “Our performance against our key competitors continues to be very, very strong. We continued to receive industry recognitions throughout the pandemic.”

Exchange associates can click here to watch Shull’s update on the Exchange and its future. Shull spoke about:

  • Year-to-date financials.
  • The organization’s performance comparison.
  • Industry recognitions.
  • MILITARY STAR card’s annual benefit.
  • Exchange strategic priorities for 2021.
  • Support for Operation Allies Welcome.
  • Employment opportunities for Veterans and military spouses.

ALA is a nonprofit trade association that promotes, protects and enhances quality-of-life benefits for service members, military retirees and military families. Shull was among military resale leaders who shared presentations with attendees during the virtual conference, which focused on “Creating a Path Toward Growth.”

“Thank you to all our ALA partners for supporting the military resale family,” Shull said. “Improving the benefit for Warfighters and families past, present and future is a mission we all embrace passionately and with love and care.”

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