DoD, Coast Guard Civilians, Retirees Can Now Shop Exchange Online

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DALLAS – More than 500,000 Department of Defense and Coast Guard civilians and retirees now have access to the largest Exchange in the world, tax free, at ShopMyExchange.com. DoD and Coast Guard civilians were granted in-store shopping access May 1 after a change in DoD policy.

To authenticate active and retired DoD and Coast Guard civilian and retired employees for online shopping, data coding had to be updated in the Defense Enrollment Eligibility Reporting System, which has now been completed.

“With holiday shopping just around the corner, this comes at a great time for these civilian shoppers,” said Exchange Director/CEO Tom Shull. “The Exchange is honored to welcome them to ShopMyExchange.com while strengthening the benefit for Soldiers, Airmen and Guardians.”

The Exchange, the DoD’s largest retailer and the 54th largest retailer in the United States, has served Warfighters since 1895. The Exchange offers tax-free shopping and military-exclusive pricing. 100% of Exchange earnings support our military community.

In the last 10 years, the Exchange benefit has provided $3.4 billion in earnings for critical military Quality-of-Life programs such as outfitting 700,000 Warfighters at cost annually, providing school meal support for Department of Defense Education Activity facilities overseas and delivering needed services to locations impacted by natural disasters.

The civilian privilege expansion marks the third time since 2017 that the Exchange’s shopping base has grown. In January 2020, all Veterans with service-connected disabilities were welcomed back to the installation to shop in person. On Veterans Day 2017, all honorably discharged Veterans were welcomed home to shop tax free at ShopMyExchange.com.

 

 

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15 Comments

  1. Laverne DeCoito on December 28, 2021 at 2:19 am

    I’m a retired DOD Federal Employee of 28 years. I wanted to clarify if I have privileges to shop in-store at local NEX, MCX, and Commissaries?

    • Robert Philpot on December 28, 2021 at 10:29 am

      Hi, Laverne.

      The exchange privileges are online-only for retired DoD employees. There are no commissary privileges, online or in-store.

      Robert Philpot
      The Exchange Post

      • Natrina on April 8, 2022 at 10:02 am

        Yes you can shop in the store at the commissary. I am a retired DoD at shops at commissary at AFB in Long Beach.

    • Jose Martinez on March 7, 2022 at 3:48 pm

      Is the expansion of authorized (retired DOD employees – 42 plus years) patrons applicable to overseas Exchange’s (Germany)? Or only in the USA?

      • Robert Philpot on April 12, 2022 at 11:23 am

        Hi, Jose, and sorry for the long-delayed reply.

        DoD and Coast Guard civilian employees on service agreements overseas (in foreign countries and in the U.S. territories and possessions) may continue to access overseas military exchanges with their CAC that displays eligibility for access. DoD and Coast Guard civilian employees visiting or hired at DoD installations in foreign countries (not on a service agreement) are not authorized to access military exchanges in foreign countries unless authorized by host nation laws or international agreements.

        Vr,
        Robert Philpot
        The Exchange Post

  2. Maurice Ibanez on March 14, 2022 at 4:19 pm

    I have received several inquires from retired Civil Service individuals, one in particular retired after 50 years of service another after 42 years. Both are have said; “I served the Government and supported the Warfighter for many years, will there be consideration to allow retirees to shop in-store any time soon?”

    • Robert Philpot on April 12, 2022 at 11:25 am

      Hi, Maurice, and sorry for the long-delayed reply.

      DoD’s policy change to extend a lifetime online shopping benefit to Veterans is specific to online shopping only and does not include access to brick-and-mortar exchanges. Visiting brick-and-mortar stores, many of which are on limited-access bases, involves logistics and policy issues to include credentialing, base access, etc., that could strain resources at already busy locations. Offering Veterans an online exchange benefit is a low-risk, low-cost opportunity to recognize their service without increasing costs to the DoD or overburdening the current infrastructure. However, since Jan. 1, 2020, all Veterans with service-connected disabilities have in-store shopping privileges. Additional questions should be directed to the Office of the Secretary of Defense Public Affairs Office.

      Vr,
      Robert Philpot
      The Exchange Post

  3. Ken Weir on July 25, 2022 at 11:17 pm

    As an Exchange retiree living in Japan, am I able to shop online and pick-up my shipment at The Yokota Exchange. I have a retiree ID but can’t shop in-store due to SOFA

    Thank you.

    • Robert Philpot on August 4, 2022 at 3:06 pm

      Hi, Ken,

      Sorry for the delayed response. We checked with our corporate policy office and I’m sorry, but because you don’t have duty-free purchase privileges under SOFA, you are not authorized to buy on-line and pick-up in store.

      Robert Philpot
      The Exchange Post

  4. Terry Harom on August 24, 2022 at 4:39 pm

    DALLAS – More than 500,000 Department of Defense and Coast Guard civilians and retirees now have access to the largest Exchange in the world, tax free, at ShopMyExchange.com. DoD and Coast Guard civilians were granted in-store shopping access May 1 after a change in DoD policy.Oct 27, 2021

    Based on the above I am wondering a a DOD retiree if I can shop in person at a commissary? I have a DOD civilian retiree card that give me base access. Thank you.

    • Robert Philpot on August 26, 2022 at 3:11 pm

      Hi, Terry,

      Thanks for your question. As of now, DOD retirees cannot shop in person at a commissary.

      Robert Philpot
      The Exchange Post

  5. David Tran on October 24, 2022 at 12:58 pm

    Hello all,
    Is the DoD’s policy still effective to allow CONUS DoD Civilians to shop with in the exchange or this has been expired as of OCT 2022?

    • Robert Philpot on October 24, 2022 at 1:36 pm

      Hi, David,

      The policy is still in effect and has not expired. Please let us know if you have had any problems.

      Robert Philpot
      The Exchange Post

  6. James on November 17, 2022 at 8:48 pm

    Does the access to shopmyexchange.com for retired DOD civilian employees extend to the retiree’s dependents and/or immediate family member (ie, child)?

    • Robert Philpot on November 18, 2022 at 1:47 pm

      Hi, James. The benefit does not extend to dependents or family members.

      Robert Philpot
      The Exchange Post

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