OPERATION: Call Out—Eastern Region

Operation Call Out

Eastern Region proudly recognizes Lisa Rose, Henry “Robbie” Robinson and Albert Egana for their contributions to and support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Lisa Rose
Inventory Control Associate
Carlisle Barracks

Lisa recently received a customer comment for her amazing customer service. While assisting the customer, she was able to locate an item at another facility. The customer stated that her customer service was one of the best experiences in their 48 years of service. Lisa is always willing to put in extra effort whenever needed to make the customer a priority.  She is truly a customer service champion and a valued member of the Carlisle Exchange.

Henry “Robbie” Robinson
Vending & Services Tech
Fort Meade

Robbie is an Air Force retiree who is an invaluable part of the Fort Meade services team. Not only has he successfully overseen our vending operations, he is also a partner to all aspects of the Exchange. Robbie is always willing to lend a hand, share knowledge and offer support in every way possible.  He is truly representative of serving the Best Customers in the World!

Albert Egana
Burger King Crew Member
Joint Base Andrews

Albert is always friendly to each of our highly valued customers and consistently provides them with courteous and timely service. His hard work shines daily as he consistently demonstrates an outstanding dedication to his customers and is always the first to say “yes” with a can-do attitude when asked to do something. An expert at his job, he calls out orders, restocks,and pushes his team to complete orders in a quick and efficient manner. Albert’s efforts enabled JB Andrews Burger King to exceed estimated productivity by $12,425 and achieve a BK Speed of Service (SOS) of 2:37. He is responsible for the increased use of the MILITARY STAR®card by 17.69% and the increased Direct Operating Results by 27.41%! Albert’s job performance sets the example for his peers. He is among the best!

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