From MSM/GM: Top Performing Stores Awarded for Exchange Protection Plan Sales

Central region store managers accept their Exchange Protection Plan awards from Asurion and the merchandising directorate. From left: Karen Cardin, executive vice president and chief merchandising officer; Chief Kevin Osby, Exchange senior enlisted advisor; Director/CEO Tom Shull; Alexandria Miner, store manager, Scott AFB; Tonya Yancey, store manager, Fort Polk; Cynthia Gregg, store manager, Wright-Patterson AFB; Asurion representatives; and Eric Sidman, senior vice president, merchandising. (Photo courtesy of Exchange Photographer Ross Hailey)

The latest awards from the MSM/GM Conference celebrated store teams that generated the highest Exchange Protection Plan sales in 2022.

Award winners were based on total sales and surpassing the Exchange Protection Plan attach rate goal of 10%. To meet the award criteria, store associates had to inform shoppers of the option to add a protection plan when purchasing qualifying items and be knowledgeable in answering questions regarding the plans.

In addition to exceeding the attach rate, the stores with the highest sales per region were also awarded a plaque and $500 in a store account to go toward a team building event for associates.

“These stores contributed greatly to the success of the Exchange Protection Plan program last year,” said Exchange Hardlines Vice President Dan Koglin. “We are honored to award their consistent effort toward a job well done.”

Exchange Protection Plan Highest Sales Award Winners

Eastern Region: Fort Buchanan – $359,617

Pacific Region: Kadena AB– $355,507

Central Region: Fort Hood – $254,664

Europe Region: Kaiserslautern – $242,488

Western Region: Fort Lewis – $222,805

EPP Top Stores

Exchange general and main store managers accept their Exchange Protection Plan awards from Asurion and the merchandising directorate. From left: Karen Cardin, executive vice president and chief merchandising officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; Director/CEO Tom Shull; A Rochelle Tolentino, general manager, Fort Buchanan; David Swenson, store manager, Okinawa; Maria Berrios Borges, store manager, Fort Hood; Jessica Provan, store manager, Ramstein; Stacie Sterling, store manager, Fort Lewis; Asurion representatives; and Eric Sidman, senior vice president, merchandising. (Photo courtesy of Exchange Photographer Ross Hailey)

Top Regional Awards to Main Stores with the Highest Attach Rates for 2022

Central Region

Scott AFB – 13.16%

Fort Polk – 12.63%

Wright-Patterson AFB – 12.62%

EPP Central

Central region store managers accept their Exchange Protection Plan awards from Asurion and the merchandising directorate. From left: Karen Cardin, executive vice president and chief merchandising officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; Director/CEO Tom Shull; Alexandria Miner, store manager, Scott AFB; Tonya Yancey, store manager, Fort Polk; Cynthia Gregg, store manager, Wright-Patterson AFB; Asurion representatives; and Eric Sidman, senior vice president, merchandising. (Photo courtesy of Exchange Photographer Ross Hailey)

Eastern Region

Fort Drum – 14.32%

Fort Stewart – 13.15%

Fort Gordon – 12.54%

Eastern EPP

Eastern region managers accept their Exchange Protection Plan awards from Asurion and the merchandising directorate. From left: Karen Cardin, executive vice president and chief merchandising officer; Chief  Master Sgt. Kevin Osby, Exchange senior enlisted advisor; Director/CEO Tom Shull; Jacqueline Bellis, store manager, Fort Drum; Yvonne Palmieri, store manager, Fort Stewart; Frank Marquez, store manager, Fort Gordon; Asurion representatives; and Eric Sidman, senior vice president, merchandising. (Photo courtesy of Exchange Photographer Ross Hailey)

Western Region

Goodfellow AFB – 13.08%

Mountain Home AFB – 11.91%

Fort Lewis – 11.09%

EPP Western

Western region winners accept their Exchange Protection Plan awards from Asurion and the merchandising directorate. From left: Karen Cardin, executive vice president and chief merchandising officer; Chief  Master Sgt.Kevin Osby, Exchange senior enlisted advisor; Director/CEO Tom Shull; Carrie Cammel, vice president, northwest; Deshawn Whitaker, store manager, Goodfellow AFB; Stacie Sterling, store manager, Fort Lewis; Asurion representatives; and Eric Sidman, senior vice president, merchandising. (Photo courtesy of Exchange Photographer Ross Hailey)

Europe Region

USAG Italy – 13.89%

USAG Baumholder – 12.99%

RAF Lakenheath – 12.54%

EPP Europe

Europe region managers accept their Exchange Protection Plan awards from Asurion and the merchandising directorate. From left: Karen Cardin, executive vice president and chief merchandising officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; Director/CEO Tom Shull; Annalisa Bonato, region retail business manager; Cindy Brown, store manager, Vicenza; Neal Smart, store manager, Lakenheath; Asurion representatives; and Eric Sidman, senior vice president, merchandising. (Photo courtesy of Exchange Photographer Ross Hailey)

Pacific Region

Camp Casey – 22.88%

Kadena AB – 14.38%

Yokota AB – 11.90%

EPP Pacific

Pacific region managers accept their Exchange Protection Plan awards from Asurion and the merchandising directorate. From left: Karen Cardin, executive vice president and chief merchandising officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; Director/CEO Tom Shull; Evelyn Yamaguchi, store manager, Yokota AB; David Swenson, general manager, Okinawa; Yun-Sok Han, store manager, Camp Casey; Asurion representatives; and Eric Sidman, senior vice president, merchandising. (Photo courtesy of Exchange Photographer Ross Hailey)

Check out all the coverage from the conference:

Director/CEO Tom Shull Opens MSM/GM Conference With Message About Exchange Strength

From the MSM/GM Conference: Exchange Director/CEO Tom Shull Surprises 14 Associates With Coins

From MSM/GM: Top Exchanges Awarded Director/CEO Cup for Exceptional Service

Top PXs, BXs Awarded COO X Award, Building the Bench Award and Services Cup at MSM/GM Conference

From the MSM/GM Conference: Exchange’s Top Vendors Honored

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