Lisa Moak

Misawa Main Store associates (left) Supervisory Sales Clerk Noriko Nomura and (right) Sales Clerk Satomi Mantoku bring holiday cheer to customers during a special event.

Making Holidays Special Overseas

By Lisa Moak / December 1, 2017 /

Military members and their families face many challenges during their time in service. One of those is being stationed in a foreign country during the holidays, more so when that country may not share the same holiday traditions they are accustomed to stateside.

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Puerto Rico Exchange associates Janice Ortiz and Elizabeth Caceres supported troops deployed to the Virgin Islands.

Puerto Rico Exemplifies Family Serving Family Spirit

By Lisa Moak / December 1, 2017 /

The island of Puerto Rico was without electricity, running water and supplies since suffering a direct hit from Hurricane Maria on Sept. 20. Puerto Rico Exchange associates worked hard to make life better for  customers and residents of the island, although they too were suffering.

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GeDC warehouse associate Derrick Kennedy stocks and picks soda ready to ship to Exchanges and commissaries across Europe.

Exchange and DeCA Score a Win with WOW

By Lisa Moak / December 1, 2017 /

The Warehouse Ordering Web (WOW) may not mean much to the average associate, but to the Defense Commissary Agency (DeCA) Europe, it means simplified ordering of soda and water from the Germersheim Distribution Center (GeDC).

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Anderson AFB associates snap a selfie before the doors open.

Exchange Comes Together as One Team During Critical Selling Season

By Lisa Moak / November 30, 2017 /

This past weekend, the Exchange team came together to exceed customer expectations and set a new online sales record. Sales at ShopMyExchange.com were $17 million on Nov. 24, beating the previous online single day sales record of $8.5 million set on Black Friday 2016! Every associate, including warehouse workers, drivers, food service workers, services team members,…

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November 2017 Exchange Post

View the PDF file of the November Exchange Post

By Lisa Moak / November 1, 2017 /

Click here to read: November 2017

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Members of the Veterans Affairs Commission for the City and County of San Francisco salute participants in the annual Veterans day parade in San Francisco, Calif., on Friday, November 11, 2011.

Understanding Exchange Strategic Priorities: Execute the Veterans Online Shopping Benefit

By Lisa Moak / November 1, 2017 /

As the Veterans online shopping benefit launches Nov. 11, we celebrate the hard work Exchange associates have put into accomplishing this monumental task.

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eCommerce Returns

Distribution Centers Process Online Returns

By Lisa Moak / November 1, 2017 /

With the potential addition of 18.5 million Veteran online customers, the Exchange had to rethink its return process. 

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Transportation Management System (TMS) is Now Live!

By Lisa Moak / November 1, 2017 /

The Logistics Directorate launched an industry-leading transportation management system that gives managers better control over costs of inbound shipments from suppliers and tracking of goods from distribution centers to stores.

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Cheyenne Mountain Air Force Station customers enjoy lunch at the Exchange Subway cart.

Special Team of Associates Serve Deep Inside a Mountain

By Lisa Moak / November 1, 2017 /

Exchange associates work and live all over the world from Thule, Greenland, to the tip of the spear at contigency locations in Poland, but only one special team of associates takes a bus deep inside a mountain and cross two 25-ton blast doors to begin their day at the Cheyenne Mountain Air Force Station.

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Veterans for Life

By Lisa Moak / November 1, 2017 /

The fact is, 11.6% (3,381) of Exchange Associates are Veterans of the Armed Forces. Some work side-by-side with you every day and you may not even know it. On this very significant Veterans Day in Exchange history, we wanted to shine a spotlight on 30 associates who have worn or still wear the uniform, and…

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