Tom Shull

Words from Director/CEO Tom Shull: In Tough Times, Associate Morale Remains High

By Tom Shull / November 9, 2020 /

Great news! Despite the uncertainty of the pandemic, our latest associate engagement job satisfaction (AEJS) survey shows Team Exchange’s resilience continues to set a very high bar. For 2020, associates rated the Exchange 79, just 2 percentage points below last year’s rating and 7 points above the current industry average. Based on satisfaction survey results…

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A Midyear Update from Director/CEO Tom Shull: Rising to the Occasion

By Tom Shull / September 1, 2020 /

While 2020 has been unprecedented, Exchange associates have stepped up to meet unexpected challenges and deliver on its “We Go Where You Go” promise to Warfighters and their families.

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A Message from Senior Leaders on COVID-19: Taking Care of Warfighters And Each Other

By Tom Shull / March 24, 2020 /

We are receiving notes from commanders at installations around the world praising your hard work, kindness and dedication. You are truly making lives better for our military communities.

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Words from Director/CEO Tom Shull: In Uncertain Times, Exchange Doing All It Can To Ensure Well-Being of Associates

By Tom Shull / March 12, 2020 /

Your Exchange team . . . . remains vigilant in our commitment to provide our associates and the best customers in the world a safe, clean and friendly shopping and working experience. 

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Words from Director/CEO Tom Shull: Exchange Needs Your Help in Honoring Vietnam Veterans

By Tom Shull / March 2, 2020 /

Our Vietnam Veterans made great sacrifices and served honorably. Please help the Exchange let them know they are not forgotten.

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Words from Director/CEO Tom Shull: How You Strengthened the Exchange Benefit in 2019

By Tom Shull / January 27, 2020 /

Amid the challenges of the ever-changing retail industry—which saw more than 9,300 retail stores close in 2019—you have provided exceptional service to Warfighters and their families.

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Words from Director/CEO Tom Shull: Holiday Sales Season Starts Strong

By Tom Shull / November 22, 2019 /

Many in the military community spend their holidays away from their families and loved ones. Thank you for your service to our heroes far from home.

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‘The Light of Hope’: Exchange Remains Beacon for Tyndall One Year After Hurricane Michael

By Tom Shull / October 15, 2019 /

“These associates’ passion and commitment to serving Airmen and families, as well as the many troops called in to help with the recovery, shined through the darkness cast by the hurricane.”

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Every member of the Exchange team will play a role in making this another year for the record books.

From Director/CEO Tom Shull – 2019 Strategic Priorities: Keeping the Exchange Relevant

By Tom Shull / May 28, 2019 /

The Exchange is leaning forward to further strengthen the hard-earned benefit we are honored to provide Warfighters past, present and future.

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Line at Qdoba restaurant.

Words from Director/CEO Tom Shull: 2018 Strategic Priorities, What We Accomplished

By Tom Shull / April 4, 2019 /

Because of you, the Exchange remains the lead tank in the delivery of hard-earned benefits to Warfighters and their families! 

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