Tom Shull

Members of the 818th Engineer Company board their plane to leave for their upcoming mobilization.

For Veterans, Their Online Shopping Benefit is Finally Here!

By Tom Shull / November 1, 2017 /

In a matter of days, the Army & Air Force Exchange Service, along with our sister exchanges, will give our Nation’s Veterans the homecoming their distinguished service deserves. This Veterans Day, the lifetime online military exchange shopping benefit will be a reality for 21 million heroes who raised their right hands, took the oath and served with honor.

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Birds eye view of Dan Daniel Distribution Center

Veterans Online Shopping Benefit, E-Commerce Capabilities Drive Transformation in Logistics

By Tom Shull / October 1, 2017 /

For the Exchange’s Logistics Directorate, leaning forward has meant transforming the way our CONUS distribution centers in Virginia, Texas and California operate as they become online fulfillment centers.

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Now Open—The New

By Tom Shull / September 1, 2017 /

As brick-and-mortar retailers invest heavily in strengthening online offerings and e-commerce powerhouses acquire competitors to leverage physical stores, we are witnessing a seismic shift in retail. Fortunately, we saw this coming and began focusing resources, time and attention to five years ago.

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Director/CEO Tom Shull met with 86th Airlift Wing Commander Brig. Gen. Richard Moore during Shull’s visit to Ramstein AB.

The Best of What We Do: Taking Care of Warfighters Far From Home

By Tom Shull / August 1, 2017 /

A large part of what makes the Exchange unique is our capability and dedication to care for service members far from home. We provide to our heroes in far-flung corners of the world the familiar products, dining experiences, fresh-baked goods made with American ingredients, nutritious and affordable school lunches for Warfighters’ children, combat uniforms below cost and gasoline prices significantly lower than those found on the European economy.

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Exchange Annual Report 2016

By Tom Shull / July 19, 2017 /

Our 2016 Annual Report is now online and chock full of details regarding many of the Exchange’s amazing achievements last year.

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history header

Our Rich History of Serving Those Who Serve

By Tom Shull / July 1, 2017 /

As the Exchange celebrate its 122nd anniversary, we are again reminded of our rich history of serving those who serve, going wherever our Nation’s Warfighters go.

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The Exchange supported Anakonda 16 in Poland. Photo by Jessy Macabeo, Exchange merchandise clerk.

Emerging Challenges Lead to Realignment of Regions

By Tom Shull / June 1, 2017 /

Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s overseas capabilities to ensure we can fully support the ever-growing number of important bilateral and multilateral military exercises and training involving thousands of additional U.S. troops.

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VAN METER, Iowa (April 24, 2009) More than 500 veterans who escorted the unclaimed remains of seven Iowa veterans to their final resting place at the Iowa Veterans Cemetery line the procession route with American flags after providing a motorcycle escort for the remains. The ceremony coincided with Des Moines Navy Week, one of 22 Navy Weeks planned across America in 2009. Navy Weeks are designed to show Americans the investment they have made in their Navy and increase awareness in cities that do not have a significant Navy presence. (U.S. Navy photo by Senior Chief Mass Communication Specialist Gary Ward/Released)

Share the Good News About VetVerify and the Veterans Online Shopping Benefit

By Tom Shull / May 1, 2017 /

The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov. 11 is critical to efforts to properly welcome them back to their military family.

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Director/CEO Tom Shull meets with Scott AFB Base Commander Col. Lenderman, along with General Manager Ralph Kleeman, Central Region SVP Ken Brewington and Regional VP Paula Gunderson.

‘Extreme Ownership’ Will Ensure Veterans Online Shopping Benefit Success

By Tom Shull / April 1, 2017 /

At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success. The reasons failure is not an option are substantial.

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Shull Congress

Veterans Online Shopping Benefit—Our Success Depends on You

By Tom Shull / March 1, 2017 /

As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort to recognize the service of all honorably discharged Veterans will finally pay off on Veterans Day, when begins offering the first new benefit to Veterans since 1953.

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