Tom Shull

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Our Rich History of Serving Those Who Serve

By Tom Shull / July 1, 2017 /

As the Exchange celebrate its 122nd anniversary, we are again reminded of our rich history of serving those who serve, going wherever our Nation’s Warfighters go.

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The Exchange supported Anakonda 16 in Poland. Photo by Jessy Macabeo, Exchange merchandise clerk.

Emerging Challenges Lead to Realignment of Regions

By Tom Shull / June 1, 2017 /

Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s overseas capabilities to ensure we can fully support the ever-growing number of important bilateral and multilateral military exercises and training involving thousands of additional U.S. troops.

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VAN METER, Iowa (April 24, 2009) More than 500 veterans who escorted the unclaimed remains of seven Iowa veterans to their final resting place at the Iowa Veterans Cemetery line the procession route with American flags after providing a motorcycle escort for the remains. The ceremony coincided with Des Moines Navy Week, one of 22 Navy Weeks planned across America in 2009. Navy Weeks are designed to show Americans the investment they have made in their Navy and increase awareness in cities that do not have a significant Navy presence. (U.S. Navy photo by Senior Chief Mass Communication Specialist Gary Ward/Released)

Share the Good News About VetVerify and the Veterans Online Shopping Benefit

By Tom Shull / May 1, 2017 /

The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov. 11 is critical to efforts to properly welcome them back to their military family.

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Director/CEO Tom Shull meets with Scott AFB Base Commander Col. Lenderman, along with General Manager Ralph Kleeman, Central Region SVP Ken Brewington and Regional VP Paula Gunderson.

‘Extreme Ownership’ Will Ensure Veterans Online Shopping Benefit Success

By Tom Shull / April 1, 2017 /

At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success. The reasons failure is not an option are substantial.

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Shull Congress

Veterans Online Shopping Benefit—Our Success Depends on You

By Tom Shull / March 1, 2017 /

As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort to recognize the service of all honorably discharged Veterans will finally pay off on Veterans Day, when begins offering the first new benefit to Veterans since 1953.

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Director/CEO Tom Shull awards his coin to Store Manager Karen Anderson as he helps open the new MCS at the Pentagon.

Building a Better Benefit — Our Six Keys to Success

By Tom Shull / February 1, 2017 /

2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68 stores, Sears is working to sell its storied Craftsman brand to stave off bankruptcy, Neiman Marcus is showing –8% comp stores growth, and The Limited is shuttering all of its stores.

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Timeless Lessons for a New Year

By Tom Shull / January 1, 2017 /

Each new year offers an opportunity to reflect on where we have been, where we are going, and perhaps those who inspired us. To start 2017, please allow me to share some memories of someone who shaped my approach to work, people and life—my grandmother Marguerite “Daisy” Counter.

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Korea DMZ visit - Director/CEO Tom Shull

Reflections on 2016 and a Look Toward 2017

By Tom Shull / December 1, 2016 /

Happy holidays! This month, we are privileged to celebrate this special time of year with our family, at home and at the Exchange. This is a time to reflect on the year that was and look forward to the new one ahead.

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Director/CEO Tom Shull shares a smile with an associate at Osan’s Military Clothing Store during his recent visit.

November is the Month of Remembrance, Gratitude

By Tom Shull / October 31, 2016 /

For many Americans, November is a time of football and friends—it is also a time to give thanks. As I have done for the past four years, it is you—the spouses, veterans, patriots and wounded warriors who make up the Exchange team—who I will be thinking of this Thanksgiving.

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Director/CEO Tom Shull visits with associates at Exchanges in Southwest Asia. Serving in contingency locations sets the Exchange apart from other retailers.

The Essential Exchange Story We Need to Tell

By Tom Shull / September 28, 2016 /

Show your Exchange pride each and every day. Share your journey, tell our story and join me in letting the world know the Exchange is like no other. With a mission to serve Soldiers, Airmen and their families wherever they go, the Exchange is unique. As a member of the Exchange team, you play an…

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