Customer Shout-Outs

June’s Customer Shoutouts: These Associates Rock!

By Steve Smith / June 1, 2017 /

Andrew Turner Europe Region/Grafenwoehr, Germany I wanted to take a minute to comment on an outstanding customer service experience I had with Andrew in the shoe department. He was very knowledgeable and despite having a heavy work flow and attending to other customers, he made sure my questions were answered and went above and beyond…

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Customer Shoutouts: These Associates Rock!

By Steve Smith / April 1, 2017 /

  Charles Smith Overseas Region/KMCC, Germany On Feb. 9, my spouse and I were in the Exchange’s main store at KMCC, where we were looking at artificial plants on display in the furniture department. Charles approached us and inquired if we needed assistance. After noticing that we were looking at the plants, Charles pointed out…

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March Customer Shoutouts: These Associates Rock!

By Steve Smith / March 1, 2017 /

Emulate these stellar store associates in your job serving the world’s best customers.

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Customer Shout-Outs: These Associates Rock!

By Steve Smith / February 1, 2017 /

Learn great tips from these customer service pros and read what they did to create memorable shopping experiences.

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Dave Nelson’s Operation Callouts for 2017

By Steve Smith / January 1, 2017 /

January 2017 February 2017 March 2017 April 2017 May 2017 June 2017 July 2017 August 2017 September 2017 October 2017 November 2017 December 2017        

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Customer Shoutouts: These Associates Rock!

By Steve Smith / January 1, 2017 /

Derrick Bogar Overseas Region/Robinson Barracks, Germany I would like to recognize Derrick Bogar, furniture store manager at Robinson Barracks, for excellent customer service and leadership. Mr. Bogar told us that the sofa we had ordered would not be available for another month, but he went out of his way to send us pictures via email…

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December Customer Shoutouts: These Associates Rock!

By Steve Smith / December 1, 2016 /

William Morgan Overseas Region/Mainz-Kastel Car Care Center, Germany I wanted to personally commend William Morgan for the above-and-beyond service I received at the car care center. Although Mr. Morgan was on his break, he observed me having difficulty with the ratchet straps I had just purchased and was trying to learn how to use them…

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Customer Shoutouts: These Associates Rock!

By Steve Smith / October 31, 2016 /

Anja Diana Overseas Region/Grafenwoehr, Germany I was in the Express two weeks ago and want to acknowledge Anja, who was at the front by herself. The store was packed, but instead of worrying about herself and getting her customers through she began to run back and forth between each register trying to get as many…

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Dave Nelson’s Operation Callouts for November

By Steve Smith / October 31, 2016 /

Operation CALLOUTS

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October Customer Shoutouts

By Steve Smith / September 20, 2016 /

Suzi Pizzolato Overseas Region/Vicenza, Italy Suzi Pizzolato from Customer Service provided outstanding service. I wanted an item from the home and garden department, but it wasn’t listed in the computer as being in the warehouse. She checked the next day, confirmed it was there, put it aside and called me. When I came in to…

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