Eastern Region

Fort Drum Starbucks Manager Earns a Venti-size Quarterly Award

By Robert Philpot / May 4, 2021 /

Heather Laudun’s move to store manager at the Fort Drum Starbucks got off to a challenging start as the COVID-19 pandemic struck around the time she began. “It was literally my first year as a manager,” said Laudun, who worked for Starbucks from 2012 to 2018 and then returned in March 2020 to work at…

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125 Years of Family Serving Family – Sharon Fosco, Warehouse Receiver, Fort Belvoir

By Loyd Brumfield / April 12, 2021 /

One in a series honoring the Exchange’s 125 years of family serving family. Sharon Fosco has a lifelong connection to Fort Belvoir. Not only was she born here and christened in the old military chapel on base, she has also spent her entire 35-year Exchange career here. That service to the Exchange and Fort Belvoir…

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Dan Daniel DC Celebrates New Warehouse Technology’s First Anniversary

By Robert Philpot / March 30, 2021 /

It’s been a little over a year since the Dan Daniel Distribution Center finished modernizing its warehouse management technology. And the effort has paid off. For proof, look no further than the Virginia DC’s ability to handle the increase in orders driven by the COVID-19 pandemic. Thanks to the JDA warehouse management system and a…

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For New Puerto Rico DC Manager, Customer Service Comes First

By Robert Philpot / March 25, 2021 /

Six months into his new role as Puerto Rico Distribution Center manager, Angel Torres is more eager than ever to bring the benefit of his 34 years of Exchange retail experience to the DC. “I believe everything we do is based on customer service,” Torres said. “My retail experience helps me do my job, because…

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125 Years of Family Serving Family – Jackee Black, services operations assistant, Fort Lee

By Loyd Brumfield / March 17, 2021 /

One in a series honoring the Exchange’s 125 years of family serving family. Jackee Black grew up around the PX at Fort Lee, not knowing she would one day return to give back to the company that meant so much to her childhood. “I would come into the PX and shop with my mother, put…

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JB Myer-Henderson Hall Military Clothing Store Manager Receives Coin from Chairman of the Joint Chiefs of Staff

By Marisa Conner / March 16, 2021 /

When a couple recently came into the Exchange’s Joint Base Myer-Henderson Hall Military Clothing store, manager Alan Poe noticed that they were checking out the display of the Army Green Service Uniform (AGSU), the new World-War-II-inspired Army uniform that the Exchange began rolling out last year. The couple asked how the AGSU had been selling,…

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Exchange Board Members Recognize Excellence at Pentagon Military Clothing Store and Randolph BX

By Marisa Conner / March 9, 2021 /

The Exchange’s Military Clothing store at the Pentagon had a special visitor Feb. 24—Chief Master Sgt. of the Air Force JoAnne Bass, a member of the Board of Directors. As the highest-ranking enlisted member of the U.S. Air Force, Bass serves alongside Board Chair Lt. Gen. Brian Kelly, deputy chief of staff for manpower, personnel…

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Top Associates Share Their Tips for MILITARY STAR Success

By Marisa Conner / March 2, 2021 /

When shoppers use the MILITARY STAR® card, they save—and so does the Exchange. The card brings approximately $468 million in value annually from interest savings and rewards cards for our Warfighters and their families, while saving the Military Resale Community over $26 million a year in credit card processing fees. Understanding the unique benefits the…

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125 Years of Family Serving Family — Shirley Williams, Fort Jackson

By Lisa Ferguson / February 1, 2021 /

One in a series honoring the Exchange’s 125 years of family serving family. Much has changed at the Fort Jackson Exchange since Shirley Williams joined the team in 1970. Back then, the main store had yet to be built. She sold towels, dishes and other home goods at an Exchange housewares store on the installation.…

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125 Years of Family Serving Family – Cooper Family, U.S. Military Academy

By Lisa Ferguson / January 27, 2021 /

As Exchange associates, Tessa and MaKayla Cooper are following in the footsteps of their mother, Rebekah Cooper.

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