Exchange Recognizes Contact Center Teams for Customer Service Week

By Conner Hammett / October 3, 2022 /

This will be the first Customer Service Week since the Exchange’s contact center separated into two distinct teams—one falling under e-commerce and another under the Exchange Credit Program. So there will be two celebrations.

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ICYMI: Mr. Shull’s Midyear Update

By Robert Philpot / September 21, 2022 /

In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the assortment and…

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Words From the Director/CEO: Strategic Priorities for 2022—A Midyear Update

By Tom Shull / September 13, 2022 /

Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…

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Vandenberg Associate Helps MILITARY STAR® Program Put Power of QR Codes in Ambassadors’ Hands

By Conner Hammett / August 18, 2022 /

Vandenberg Space Force Base Exchange Computer Operator Julia Carr was telling a shopper about the MILITARY STAR® card last year when she had an idea.

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Standout MILITARY STAR Associates Share Secrets of Success

By Marisa Conner / June 13, 2022 /

In 2021, the top 25 associates alone accounted for more than 9,600 new MILITARY STAR accountholders. The Exchange Post chatted with the top five associates, who processed nearly 4,000 MILITARY STAR applications in 2021, and got the inside scoop on how they’ve found success.

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Words From the Director/CEO: Strategic Priorities for 2022

By Tom Shull / May 18, 2022 /

Read about the aggressive, yet achievable, goals to do even more for the communities we are privileged to serve.

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MILITARY STAR Pays Off More than $38,000 in Holiday Bills in Annual Sweepstakes

By Marisa Conner / April 12, 2022 /

MILITARY STAR’s eighth annual Your Holiday Bill Is on Us sweepstakes paid off holiday bills for five grand-prize winners.

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Team Exchange Unites to Plan Fun and Flexible Month of the Military Child Celebration

By Keiana Holleman / April 11, 2022 /

Since 2020, Month of the Military Child celebration efforts have concentrated on virtual events in line with the Department of Defense’s pandemic safety protocols. Here’s how Exchange teams across the organization worked together bring back fun in-store events.

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Spring Trend Guide Highlights Teams’ Commitment to Improve Shopper Experience

By Keiana Holleman / April 11, 2022 /

This collab is giving fresh-look vibes! New, favorite and exclusive high-quality brands for the entire family shine in this year’s Spring Trend Guide.

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MILITARY STAR Surprises 10 Shoppers With $35,000 in Home for the Holidays Sweepstakes

By Conner Hammett / December 23, 2021 /

Five grand-prize winners each received a $5,000 check, while five runners-up won $2,000. The winners were automatically entered into the sweepstakes after using their MILITARY STAR card twice at a military exchange and twice at the commissary between Sept. 24 and Oct. 21.

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