MD

Team Exchange Readies for Black Friday Weekend

By Robert Philpot / November 17, 2022 /

Inflation and changes in customer buying habits are challenges facing all retailers this Black Friday, but Exchange leaders are cautiously optimistic and ready to adapt.

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Where Heroes Work Video: Delbert Moy, eComm

By Chris Ward / October 25, 2022 /

In his second “Where Heroes Work” video, the Air Force Veteran talks about how the Exchange respects Veterans and provides opportunities for them.

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Exchange Recognizes Contact Center Teams for Customer Service Week

By Conner Hammett / October 3, 2022 /

This will be the first Customer Service Week since the Exchange’s contact center separated into two distinct teams—one falling under e-commerce and another under the Exchange Credit Program. So there will be two celebrations.

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Florida Exchanges Escape Major Damage from Ian, But Challenges Remain in South Carolina and Elsewhere

By Robert Philpot / September 30, 2022 /

The primary concern on Friday was for the Charleston Air Force Base Exchange, which is in a low-lying area.

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DoorDash Service Expanding to Express Locations

By Chris Ward / September 29, 2022 /

The expanded service launched at Expresses at Forts Hood, Bragg and Carson in August.

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Electronics Trade-In Program Rolls Out to CONUS Stores

By Marisa Conner / September 28, 2022 /

Beginning Oct. 1, shoppers can turn their old electronics into new savings with the Exchange’s in-store electronics trade-in program.

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Florida Exchanges Prepare for Hurricane Ian

By Robert Philpot / September 26, 2022 /

While Puerto Rico Exchanges are still recovering from Hurricane Fiona, the Exchange is preparing for the likelihood of another hurricane striking, this time in Florida. As of Monday morning, Hurricane Ian was moving through the Caribbean Sea and headed toward the Gulf of Mexico. Although its path was still uncertain, the storm looked likely to…

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ICYMI: Mr. Shull’s Midyear Update

By Robert Philpot / September 21, 2022 /

In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the ShopMyExchange.com assortment and…

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Something for Everyone! Exchange Launches Old Navy for the Family at Fort Hood and ShopMyExchange.com

By Keiana Holleman / September 19, 2022 /

Exchange leaders cut the ribbon on the new Old Navy at the Fort Hood PX on Sept. 16. The brand will be added to roughly 60 Exchange stores throughout 2022.

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Words From the Director/CEO: Strategic Priorities for 2022—A Midyear Update

By Tom Shull / September 13, 2022 /

Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…

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