Store Operations

Team Exchange Readies for Black Friday Weekend

By Robert Philpot / November 17, 2022 /

Inflation and changes in customer buying habits are challenges facing all retailers this Black Friday, but Exchange leaders are cautiously optimistic and ready to adapt.

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Team Exchange Supports Soldiers’ Readiness and Resiliency at Army Ten-Miler in D.C.

By Keiana Holleman / October 11, 2022 /

The Exchange’s BE FIT 360 Ambassador Roy Montez joined roughly 20,000 military and civilian runners from around the world in Washington, D.C., on Oct. 8 to participate in the third-largest 10-mile race in the world.

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ICYMI: Mr. Shull’s Midyear Update

By Robert Philpot / September 21, 2022 /

In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the assortment and…

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Words From the Director/CEO: Strategic Priorities for 2022—A Midyear Update

By Tom Shull / September 13, 2022 /

Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…

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Japan, Korea Exchanges Escape Major Damage from Typhoon Hinnamnor

By Robert Philpot / September 7, 2022 /

All associates were reported safe after the strongest Pacific storm of the season made landfall in eastern Asia during the weekend.

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Exchange Associates Featured in National TV Ads for Football Season

By Marisa Conner / September 1, 2022 /

Don’t miss @ExchangeAssoc on national TV this fall in commercials that will air during Army, Air Force and Navy football games. Military VIPs will also tout the lifetime Exchange benefit.

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Bigger, Better Prizes for Military Students as ‘You Made the Grade’ Gets an Upgrade

By Marisa Conner / August 31, 2022 /

The academic achievement program for military kids is kicking off its 22nd year—and the Store Operations team is bringing a fresh approach with bigger and better prizes.

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Fort Sam Houston Associate’s Children Have Served in Three Military Branches

By Robert Philpot / August 29, 2022 /

Deborah Williams, sales & merchandise manager at Joint Base San Antonio-Fort Sam Houston, wears three “Badges of Honor” that tell customers and teammates about her military connections. All three have “Mom” on them.

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Vandenberg Associate Helps MILITARY STAR® Program Put Power of QR Codes in Ambassadors’ Hands

By Conner Hammett / August 18, 2022 /

Vandenberg Space Force Base Exchange Computer Operator Julia Carr was telling a shopper about the MILITARY STAR® card last year when she had an idea.

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Standout MILITARY STAR Associates Share Secrets of Success

By Marisa Conner / June 13, 2022 /

In 2021, the top 25 associates alone accounted for more than 9,600 new MILITARY STAR accountholders. The Exchange Post chatted with the top five associates, who processed nearly 4,000 MILITARY STAR applications in 2021, and got the inside scoop on how they’ve found success.

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