IG Report Highlights Exchange’s Resiliency During COVID-19 Pandemic

By Lt. Col. Faith E. Lee / December 15, 2020 /

The report was compiled after collecting information from Disaster Support Group (DSG) meetings, the COVID-19 portal, surveys and panel discussions with directorate leaders.

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IG Will Inspect Program Used to Account for Associates During Disasters

By Yvette Baptiste / January 23, 2020 /

Managers, supervisors and associates, regardless of where they work at the Exchange, must review and update key information on Employee Self-Service.

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Tell Us About Morale at HQ or Your Store . . . We Want to Hear

By LTC Vernon Jakoby / December 4, 2019 /

Although completing the survey isn’t mandatory, it offers a way to be heard and have the IG bring concerns, suggestions or good news stories to top Exchange managers.  

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Inspector General: We’re Here to Help . . . Don’t Run the Other Way

By Lt. Col. Michael Young / July 18, 2019 /

The IG office helps make the Exchange a better place to work and improve the Soldiers, Airmen and families’ quality of lives through goods and services.  

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How Do We Get to Root Causes of Customer Complaints?

By Stephen Groll / July 18, 2019 /

Handling complaints quickly and fully is a great opportunity to enhance relationships with customers and build loyalty, too.

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LEX Course Debuts on Fraud, Waste and Abuse

By Yvette Baptiste / December 14, 2018 /

Don’t be afraid to report fraud, waste and abuse

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LTC Vernon Jakoby and his inspectors, Will Davis, Yvette Baptiste and Gabe Pierce at Kosovo's Camp Film City.

6 Big Things the Inspector General Found Out about the Exchange

By LTC Vernon Jakoby / November 13, 2018 /

Read about what is going good, what needs changing.

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OIG logo

An Ounce of Prevention: Celebrating a Unique Anniversary

By Stephen Groll / October 9, 2018 /

Forty years ago, President Carter created inspector general offices in the federal government, including the one at the Exchange.

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Firearms counters, like this one at Fort Hood, will be part of the focus in Eastern and Central regions during this year’s inspection cycle.

Inspector General Releases 2018 Inspection Cycle

By LTC Vernon Jakoby / February 1, 2018 /

The Exchange Office of the Inspector General (IG) has completed planning for the 2018 inspection cycle. On Dec. 21, the IG received a signed inspection directive from Director/CEO Tom Shull, that provides the authority for the IG to inspect and evaluate a number of areas and programs. This calendar year begins a five-year cycle of inspections through the Exchange regions, beginning with Europe and contingency locations.

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Fort Bliss

Fraud, Waste and Abuse: Every Associate a Sensor

By Stephen Groll / November 1, 2017 /

The Exchange Office of the Inspector General compiled data from a recent Fraud, Waste and Abuse (FWA) Survey. We learned a lot from the information associates provided and are happy to share the observations.

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