Senior Leadership

COO Leadership Update: The Importance of People-First Leadership

By Jason Rosenberg / March 1, 2021 /

The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…

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Words from Director/CEO Tom Shull: Preserving the Benefit through the Pandemic—A Job Well Done in 2020

By Tom Shull / February 22, 2021 /

Congratulations on the many successes of 2020! Despite the incredible challenges throughout the COVID-19 pandemic, Team Exchange has much to celebrate as you steadfastly brought mission-essential benefits to Soldiers, Airmen, Retirees, Veterans and military families. Well done! At the onset of the pandemic, we committed to stabilizing our workforce and made it through the year…

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Exchange Director/CEO Tom Shull Earns 2021 Distinguished Graduate Award from West Point Association of Graduates

By Julie Mitchell / February 3, 2021 /

Exchange Director/CEO Tom Shull is a Soldier for Life with a lasting legacy of dedication to service members, Veterans and their families.

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Western Region SVP Shelly Milum Armstrong Celebrates Retirement after 30-Year Career

By Marisa Conner / January 19, 2021 /

Despite her father serving 21 years in the Air Force and her mother working at the Lackland Air Force Base Exchange, Shelly Milum Armstrong hadn’t given the Exchange much thought when she graduated from college. Plans quickly shifted when the Exchange recruited her for its college trainee program.

Thirty years and eleven moves later, Armstrong is preparing to retire as the Exchange’s Western Region Senior Vice President.

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MD SVP Anna Iosefo Retires After 31 Years of Service

By Conner Hammett / December 18, 2020 /

After 31 years, Senior Vice President of Merchandising Anna Iosefo is readying for retirement.

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Exchange CFO Jim Jordan Looks Back on 33 Years of Service

By Conner Hammett / December 16, 2020 /

As he prepares for retirement, Jim Jordan looks back on the legacy he leaves after more than three decades of serving the best customers in the world.

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