Senior Leadership Editorials

The Exchange at 125: Transitioning to a Civilian Leader

By Steve Smith / July 6, 2020 /

The West Point and Harvard Business School graduate and former CEO of consumer and retail companies brought extensive experience to the Exchange during a time of fiscal uncertainty.

Read More

A Message from Senior Leaders on COVID-19: Taking Care of Warfighters And Each Other

By Tom Shull / March 24, 2020 /

We are receiving notes from commanders at installations around the world praising your hard work, kindness and dedication. You are truly making lives better for our military communities.

Read More

Words from Director/CEO Tom Shull: In Uncertain Times, Exchange Doing All It Can To Ensure Well-Being of Associates

By Tom Shull / March 12, 2020 /

Your Exchange team . . . . remains vigilant in our commitment to provide our associates and the best customers in the world a safe, clean and friendly shopping and working experience. 

Read More

Words from Director/CEO Tom Shull: How You Strengthened the Exchange Benefit in 2019

By Tom Shull / January 27, 2020 /

Amid the challenges of the ever-changing retail industry—which saw more than 9,300 retail stores close in 2019—you have provided exceptional service to Warfighters and their families.

Read More

Words from Director/CEO Tom Shull: Holiday Sales Season Starts Strong

By Tom Shull / November 22, 2019 /

Many in the military community spend their holidays away from their families and loved ones. Thank you for your service to our heroes far from home.

Read More

COO Sees First-Hand How We Serve American Troops in the Balkans

By Steve Smith / November 14, 2019 /

“This is combat retail at its best.”

Read More

Director/CEO Tom Shull Presents Coins to Tyndall Associates for Work After Hurricane

By Marisa Conner / October 16, 2019 /

‘Your actions demonstrate the true spirit of ‘Family Serving Family.’

Read More

‘The Light of Hope’: Exchange Remains Beacon for Tyndall One Year After Hurricane Michael

By Tom Shull / October 15, 2019 /

“These associates’ passion and commitment to serving Airmen and families, as well as the many troops called in to help with the recovery, shined through the darkness cast by the hurricane.”

Read More

COO Nelson Honors South Korea Associates for Typhoon Recovery Work

By Steve Smith / October 4, 2019 /

They were coined “for their unwavering dedication and outstanding support during the most challenging circumstances.”

Read More

President/Chief Merchandising Officer Ana Middleton Earns ALA Distinguished Service Award

By Julie Mitchell / September 25, 2019 /

The recognition is “shared with my Exchange teammates, who are all in to take care of those who put their lives on the line for us.”

Read More