Senior Leadership Editorials

Exchange Director/CEO Recognized For Supporting Military Readiness, Recruiting, Retention and Resiliency

By Chris Ward / October 13, 2020 /

DALLAS – Army & Air Force Exchange Service Director/CEO Tom Shull received the Department of Defense Distinguished Service Award from the National Defense Transportation Association (NDTA) during the organization’s virtual fall meeting on Oct. 8. Since World War II, NDTA has provided a trusted environment where government, military and private sector professionals can collaborate toward…

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A Midyear Update from Director/CEO Tom Shull: Rising to the Occasion

By Tom Shull / September 1, 2020 /

While 2020 has been unprecedented, Exchange associates have stepped up to meet unexpected challenges and deliver on its “We Go Where You Go” promise to Warfighters and their families.

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‘We Didn’t Miss a Beat,’ Shull Tells American Logistics Association

By Julie Mitchell / August 26, 2020 /

From the onset of the COVID-19 pandemic, the Army & Air Force Exchange Service has remained mission essential. The Department of Defense retailer’s agility is proving to be a force multiplier in protecting the force as strategic shifts ensure the Exchange benefit remains strong for many years to come. During an American Logistics Association/Exchange virtual…

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The Exchange at 125: Transitioning to a Civilian Leader

By Steve Smith / July 6, 2020 /

The West Point and Harvard Business School graduate and former CEO of consumer and retail companies brought extensive experience to the Exchange during a time of fiscal uncertainty.

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A Message from Senior Leaders on COVID-19: Taking Care of Warfighters And Each Other

By Tom Shull / March 24, 2020 /

We are receiving notes from commanders at installations around the world praising your hard work, kindness and dedication. You are truly making lives better for our military communities.

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Words from Director/CEO Tom Shull: In Uncertain Times, Exchange Doing All It Can To Ensure Well-Being of Associates

By Tom Shull / March 12, 2020 /

Your Exchange team . . . . remains vigilant in our commitment to provide our associates and the best customers in the world a safe, clean and friendly shopping and working experience. 

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Words from Director/CEO Tom Shull: Exchange Needs Your Help in Honoring Vietnam Veterans

By Tom Shull / March 2, 2020 /

Our Vietnam Veterans made great sacrifices and served honorably. Please help the Exchange let them know they are not forgotten.

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Words from Director/CEO Tom Shull: How You Strengthened the Exchange Benefit in 2019

By Tom Shull / January 27, 2020 /

Amid the challenges of the ever-changing retail industry—which saw more than 9,300 retail stores close in 2019—you have provided exceptional service to Warfighters and their families.

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Words from Director/CEO Tom Shull: Holiday Sales Season Starts Strong

By Tom Shull / November 22, 2019 /

Many in the military community spend their holidays away from their families and loved ones. Thank you for your service to our heroes far from home.

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COO Sees First-Hand How We Serve American Troops in the Balkans

By Steve Smith / November 14, 2019 /

“This is combat retail at its best.”

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