Senior Leadership Editorials

SVP Discusses IT’s Human Aspect and the Challenges Ahead

By Robert Philpot / January 11, 2022 /

“Everything we do in this organization is enabled and executed through technology,” Lucas says. “IT is a really exciting part of the organization to be a part of.”

Read More

From Director/CEO Tom Shull: Exchange is Strong During Holiday Season Despite Challenges

By Tom Shull / December 2, 2021 /

The entire Exchange team has worked together to ensure the Black Friday weekend was a success, overcoming obstacles such as industry-wide supply chain challenges and the continuing pandemic.

Read More

COO Leadership Update: Working Through Adversity

By Jason Rosenberg / November 29, 2021 /

Outstanding leaders step up, especially during tough times, and some common traits and styles allow them and their teams to achieve success. Here are seven leadership traits key to helping lead through adversity and keep yourself, and your teams, ready and resilient.

Read More

Exchange is ‘Performing Extremely Well,’ Shull tells ALA

By Julie Mitchell / October 20, 2021 /

At the 74th annual American Logistics Association annual conference, Army & Air Force Exchange Service Director/CEO Tom Shull shared an update on the Department of Defense largest retailer’s performance during the COVID-19 pandemic and its plans to preserve the hard-earned benefit.  

Read More

Dr. Patrick Oldenburgh Discusses HR’s Role, the Value of Deployment and More

By Robert Philpot / October 19, 2021 /

“HR is the primary driver in defining the associate experience from the very beginning to the very end.”

Read More

Karen Cardin Shares Stories About her Exchange Career and the Challenges Ahead

By Robert Philpot / September 1, 2021 /

Karen Cardin says she feels that working at the Exchange is what she was meant to do. “I was born into this AAFES/Military community.”

Read More

COO Leadership Update: How and Why to Network

By Jason Rosenberg / June 8, 2021 /

In the business world, “networking” is a buzzword that gets a lot of attention. Putting in time to build a professional network is an important skill, no matter your role in the organization. Why? Because at the Exchange, we are in the people and relationship business! Every day, Exchange teammates build relationships—associates are making connections…

Read More

From Director/CEO Tom Shull: 2021 Strategic Priorities—Driving For Success to Preserve the Benefit

By Tom Shull / April 26, 2021 /

After an unprecedented 2020, Team Exchange is focused on preserving the hard-earned benefit for all who wear the uniform—past, present and future. Six strategic priorities will increase the organization’s relevancy as the Exchange continues to be a crucial non-pay benefit for those we are so honored to serve.

Read More

One Year into the COVID-19 Pandemic: Heroes Serving Heroes Remains ‘Mission Critical’

By Tom Shull / March 15, 2021 /

One year ago, the COVID-19 pandemic changed our world. All of us have been affected. We have mourned the loss of friends and family as we have made changes to protect those we love. At the Exchange, we came together to quickly transform operations and serve those who serve when our support was needed the…

Read More

COO Leadership Update: The Importance of People-First Leadership

By Jason Rosenberg / March 1, 2021 /

The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…

Read More