Senior Leadership Editorials

Director/CEO Tom Shull Opens Managers’ Conference With Message of Unity, Strength

By Robert Philpot / March 27, 2024 /

Leading cheers of “Better Together,” the theme of the Exchange’s first Retail, Food and Services Managers’ Conference, Director/CEO Tom Shull kicked off the conference with a message emphasizing unity and strength. “Your selfless and steadfast service makes a difference,” Shull said. “We serve with distinction every day with honor, with integrity and with love.” Shull…

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Words from the Director/CEO: How Exchange Teams Strengthened the Benefit in 2023

By Tom Shull / February 20, 2024 /

With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:

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Rosenberg Named President, Randolph promoted to COO as Reorganization Launches

By Tom Shull / February 13, 2024 /

The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.

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Words from the Director/CEO: Show Your Generosity During the Combined Federal Campaign

By Tom Shull / November 28, 2023 /

Today is Giving Tuesday, and the Combined Federal Campaign, or CFC, provides a simple opportunity for your generosity to support others.

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Words From the Director/CEO: Remembering the Attack That Killed More Than 240 U.S. Service Members in Beirut

By Tom Shull / October 23, 2023 /

Forty years ago today, suicide bombers attacked the barracks of the U.S. and French contingents of a multinational force deployed to keep order in Beirut, Lebanon, during the Lebanese Civil War. Please take a moment today to remember the selfless sacrifice of the heroes who gave their last full measure of devotion

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‘Each of You Is Passionate About Preserving Quality of Life,’ Shull Tells ALA  

By Julie Mitchell / September 28, 2023 /

For Army & Air Force Exchange Service Director/CEO Tom Shull, taking care of service member and families boils down to two words: Love them.

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Words From the Director/CEO: A Midyear Update on Strategic Priorities for 2023

By Tom Shull / September 8, 2023 /

With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.

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From the MSM/GM Conference: Parting Remarks from the Director/CEO and COO

By Robert Philpot / April 7, 2023 /

Director/CEO Tom Shull and Executive Vice President/COO Jason Rosenberg each delivered uplifiting, grateful messages at the conclusion of the first MSM/GM Conference in four years.

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Director/CEO Tom Shull Opens MSM/GM Conference With Message About Exchange Strength

By Robert Philpot / April 3, 2023 /

The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.

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Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

By Tom Shull / March 27, 2023 /

“It is a privilege for Team Exchange to do its part, in partnership with The United States of America Vietnam War Commemoration, to celebrate the distinguished service of our Nation’s Vietnam Veterans.”

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