Senior Leadership Editorials

‘Quality-of-Life Support Begins with All of You,’ Shull tells ALA

By Julie Mitchell / October 13, 2022 /

Exchange Director/CEO Tom Shull was among military resale leaders addressing the attendees on Oct. 13 at ALA’s first in-person national convention since the COVID-19 pandemic.

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Words from the Director/CEO: Associate Feedback Wanted

By Tom Shull / October 11, 2022 /

The annual Associate Engagement and Job Satisfaction (AEJS) survey will be available Oct. 11 through Oct. 19. Please take time to share your feedback.

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ICYMI: Mr. Shull’s Midyear Update

By Robert Philpot / September 21, 2022 /

In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the assortment and…

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Words From the Director/CEO: Strategic Priorities for 2022—A Midyear Update

By Tom Shull / September 13, 2022 /

Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…

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Serving Those Who Serve: Exchange Generates $205M to Support Quality-of-Life Programs  

By Tom Shull / June 23, 2022 /

Hear from Director/CEO Tom Shull on this great accomplishment and other achievements from the past year.

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‘Working here is so gratifying. Our teammates’ hearts are in what they do.’

By Robert Philpot / May 23, 2022 /

Long before Tom Lozier became Executive Vice President and Chief Administrative Officer, he was an Exchange customer. And he still is one.

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Words From the Director/CEO: Strategic Priorities for 2022

By Tom Shull / May 18, 2022 /

Read about the aggressive, yet achievable, goals to do even more for the communities we are privileged to serve.

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From the Director/CEO: Saying Goodbye to a Hero, Robert C. ‘Bud’ McFarlane

By Tom Shull / May 13, 2022 /

Team Exchange, On Thursday, May 12, a distinguished member of our extended Exchange family, President Ronald Reagan’s former National Security Advisor Robert C. “Bud” McFarlane, passed away at the age of 84. As a Naval Academy graduate, combat Veteran, White House Fellow, respected diplomat, Cold War strategist and devoted husband, father and grandfather, Bud answered…

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Words From the Director/CEO: Why We Commemorate Vietnam War Veterans Day

By Tom Shull / March 24, 2022 /

The fact that this day was established more than 40 years after the war ended is a reminder of the battles our Veterans fought long after leaving Vietnam.

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Black History Month Perspective: ‘People Have to Get Beyond the Surface Level’

By Robert Philpot / February 17, 2022 /

Air Force Chief Master Sgt. Kevin Osby, the Exchange’s senior enlisted advisor, discusses what Black history has meant to him.

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