Senior Leadership Editorials

One Year into the COVID-19 Pandemic: Heroes Serving Heroes Remains ‘Mission Critical’

By Tom Shull / March 15, 2021 /

One year ago, the COVID-19 pandemic changed our world. All of us have been affected. We have mourned the loss of friends and family as we have made changes to protect those we love. At the Exchange, we came together to quickly transform operations and serve those who serve when our support was needed the…

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COO Leadership Update: The Importance of People-First Leadership

By Jason Rosenberg / March 1, 2021 /

The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…

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Words from Director/CEO Tom Shull: Preserving the Benefit through the Pandemic—A Job Well Done in 2020

By Tom Shull / February 22, 2021 /

Congratulations on the many successes of 2020! Despite the incredible challenges throughout the COVID-19 pandemic, Team Exchange has much to celebrate as you steadfastly brought mission-essential benefits to Soldiers, Airmen, Retirees, Veterans and military families. Well done! At the onset of the pandemic, we committed to stabilizing our workforce and made it through the year…

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Exchange Director/CEO Tom Shull Earns 2021 Distinguished Graduate Award from West Point Association of Graduates

By Julie Mitchell / February 3, 2021 /

Exchange Director/CEO Tom Shull is a Soldier for Life with a lasting legacy of dedication to service members, Veterans and their families.

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Exchange CFO Jim Jordan Looks Back on 33 Years of Service

By Conner Hammett / December 16, 2020 /

As he prepares for retirement, Jim Jordan looks back on the legacy he leaves after more than three decades of serving the best customers in the world.

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Heroes Reap the Savings as Exchange Celebrates Third Anniversary of Veterans Online Shopping Benefit

By Marisa Conner / November 10, 2020 /

As the Exchange celebrates the third anniversary of the Veterans online shopping benefit, the numbers tell the tale: Veterans have placed more than 750,000 tax-free orders. “The numbers in the first three years remind us of why we fought for Veterans to be able to shop the Exchange online,” said Exchange Director/CEO Tom Shull, a…

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Q&A with the Exchange’s New COO: Meet Jason Rosenberg

By Marisa Conner / November 9, 2020 /

Jason Rosenberg discusses his three-plus decades of service to the Exchange.

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Words from Director/CEO Tom Shull: In Tough Times, Associate Morale Remains High

By Tom Shull / November 9, 2020 /

Great news! Despite the uncertainty of the pandemic, our latest associate engagement job satisfaction (AEJS) survey shows Team Exchange’s resilience continues to set a very high bar. For 2020, associates rated the Exchange 79, just 2 percentage points below last year’s rating and 7 points above the current industry average. Based on satisfaction survey results…

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Chief Operating Officer Dave Nelson Retires After 36 Years of Service

By Conner Hammett / October 30, 2020 /

Nelson reflects on his career serving those who serve.

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At ALA Convention, Shull Focuses on Future: ‘We Can Endure This’

By Julie Mitchell / October 21, 2020 /

Army & Air Force Exchange Service Director/CEO Tom Shull shared the Department of Defense largest retailer’s vision for preserving the benefit during the COVID-19 pandemic at the American Logistics Association’s annual convention. “Team Exchange continues to address the pandemic—and we will be ready in the face of uncertainty,” Shull told the convention’s virtual audience, which…

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