COO Leadership Update: The Importance of People-First Leadership

By Jason Rosenberg / March 1, 2021 /

The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…

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Q&A with the Exchange’s New COO: Meet Jason Rosenberg

By Marisa Conner / November 9, 2020 /

Jason Rosenberg discusses his three-plus decades of service to the Exchange.

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Chief Operating Officer Dave Nelson Retires After 36 Years of Service

By Conner Hammett / October 30, 2020 /

Nelson reflects on his career serving those who serve.

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COO Sees First-Hand How We Serve American Troops in the Balkans

By Steve Smith / November 14, 2019 /

“This is combat retail at its best.”

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COO Nelson Honors South Korea Associates for Typhoon Recovery Work

By Steve Smith / October 4, 2019 /

They were coined “for their unwavering dedication and outstanding support during the most challenging circumstances.”

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Hidden gems -- sales clerk brings sparkle to exchange patrons' lives

From the COO: What Makes the Exchange Stand Out from the Rest

By Dave Nelson / May 2, 2018 /

The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.

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Exchange Chief Operating Officer Dave Nelson

Reflecting on Past Successes and New Opportunities

By Dave Nelson / January 3, 2018 /

January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate that offers 365 days of opportunities.

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Taking the Lead to Serve Those Who Serve

By Dave Nelson / November 1, 2017 /

Not only are you a leader for your customers, but you are leaders to your fellow associates as well.

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Four Core Competencies for Effective Leaders

By Dave Nelson / September 1, 2017 /

During the past several Exchange Post articles, and more recently in my monthly “Taking Care of People is Good for Business” messages, you may have noticed a focus on the need for us to further develop our competencies as we improve ourselves to be even more effective. People who have the best competencies have what…

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Associate Nicholas Goya from Okinawa welcomes COO Dave Nelson to his facility.

COO Dave Nelson Visits Pacific Region

By Lisa Moak / August 1, 2017 /

EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud the hard-working Pacific team was part of the Exchange family.

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