COO Leadership Update: Working Through Adversity

By Jason Rosenberg / November 29, 2021 /

Outstanding leaders step up, especially during tough times, and some common traits and styles allow them and their teams to achieve success. Here are seven leadership traits key to helping lead through adversity and keep yourself, and your teams, ready and resilient.

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COO Leadership Update: How and Why to Network

By Jason Rosenberg / June 8, 2021 /

In the business world, “networking” is a buzzword that gets a lot of attention. Putting in time to build a professional network is an important skill, no matter your role in the organization. Why? Because at the Exchange, we are in the people and relationship business! Every day, Exchange teammates build relationships—associates are making connections…

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COO Leadership Update: The Importance of People-First Leadership

By Jason Rosenberg / March 1, 2021 /

The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…

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Q&A with the Exchange’s New COO: Meet Jason Rosenberg

By Marisa Conner / November 9, 2020 /

Jason Rosenberg discusses his three-plus decades of service to the Exchange.

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Chief Operating Officer Dave Nelson Retires After 36 Years of Service

By Conner Hammett / October 30, 2020 /

Nelson reflects on his career serving those who serve.

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COO Sees First-Hand How We Serve American Troops in the Balkans

By Steve Smith / November 14, 2019 /

“This is combat retail at its best.”

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COO Nelson Honors South Korea Associates for Typhoon Recovery Work

By Steve Smith / October 4, 2019 /

They were coined “for their unwavering dedication and outstanding support during the most challenging circumstances.”

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Hidden gems -- sales clerk brings sparkle to exchange patrons' lives

From the COO: What Makes the Exchange Stand Out from the Rest

By Dave Nelson / May 2, 2018 /

The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.

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Exchange Chief Operating Officer Dave Nelson

Reflecting on Past Successes and New Opportunities

By Dave Nelson / January 3, 2018 /

January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate that offers 365 days of opportunities.

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Taking the Lead to Serve Those Who Serve

By Dave Nelson / November 1, 2017 /

Not only are you a leader for your customers, but you are leaders to your fellow associates as well.

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