Director/CEO

Heroes Reap the Savings as Exchange Celebrates Third Anniversary of Veterans Online Shopping Benefit

By Marisa Conner / November 10, 2020 /

As the Exchange celebrates the third anniversary of the Veterans online shopping benefit, the numbers tell the tale: Veterans have placed more than 750,000 tax-free orders. “The numbers in the first three years remind us of why we fought for Veterans to be able to shop the Exchange online,” said Exchange Director/CEO Tom Shull, a…

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Words from Director/CEO Tom Shull: In Tough Times, Associate Morale Remains High

By Tom Shull / November 9, 2020 /

Great news! Despite the uncertainty of the pandemic, our latest associate engagement job satisfaction (AEJS) survey shows Team Exchange’s resilience continues to set a very high bar. For 2020, associates rated the Exchange 79, just 2 percentage points below last year’s rating and 7 points above the current industry average. Based on satisfaction survey results…

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At ALA Convention, Shull Focuses on Future: ‘We Can Endure This’

By Julie Mitchell / October 21, 2020 /

Army & Air Force Exchange Service Director/CEO Tom Shull shared the Department of Defense largest retailer’s vision for preserving the benefit during the COVID-19 pandemic at the American Logistics Association’s annual convention. “Team Exchange continues to address the pandemic—and we will be ready in the face of uncertainty,” Shull told the convention’s virtual audience, which…

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Exchange Director/CEO Recognized For Supporting Military Readiness, Recruiting, Retention and Resiliency

By Chris Ward / October 13, 2020 /

DALLAS – Army & Air Force Exchange Service Director/CEO Tom Shull received the Department of Defense Distinguished Service Award from the National Defense Transportation Association (NDTA) during the organization’s virtual fall meeting on Oct. 8. Since World War II, NDTA has provided a trusted environment where government, military and private sector professionals can collaborate toward…

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A Midyear Update from Director/CEO Tom Shull: Rising to the Occasion

By Tom Shull / September 1, 2020 /

While 2020 has been unprecedented, Exchange associates have stepped up to meet unexpected challenges and deliver on its “We Go Where You Go” promise to Warfighters and their families.

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‘We Didn’t Miss a Beat,’ Shull Tells American Logistics Association

By Julie Mitchell / August 26, 2020 /

From the onset of the COVID-19 pandemic, the Army & Air Force Exchange Service has remained mission essential. The Department of Defense retailer’s agility is proving to be a force multiplier in protecting the force as strategic shifts ensure the Exchange benefit remains strong for many years to come. During an American Logistics Association/Exchange virtual…

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The Exchange at 125: Transitioning to a Civilian Leader

By Steve Smith / July 6, 2020 /

The West Point and Harvard Business School graduate and former CEO of consumer and retail companies brought extensive experience to the Exchange during a time of fiscal uncertainty.

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Words from Director/CEO Tom Shull: In Uncertain Times, Exchange Doing All It Can To Ensure Well-Being of Associates

By Tom Shull / March 12, 2020 /

Your Exchange team . . . . remains vigilant in our commitment to provide our associates and the best customers in the world a safe, clean and friendly shopping and working experience. 

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Words from Director/CEO Tom Shull: Exchange Needs Your Help in Honoring Vietnam Veterans

By Tom Shull / March 2, 2020 /

Our Vietnam Veterans made great sacrifices and served honorably. Please help the Exchange let them know they are not forgotten.

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Words from Director/CEO Tom Shull: How You Strengthened the Exchange Benefit in 2019

By Tom Shull / January 27, 2020 /

Amid the challenges of the ever-changing retail industry—which saw more than 9,300 retail stores close in 2019—you have provided exceptional service to Warfighters and their families.

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