Senior Leadership Editorials

A Midyear Update from Director/CEO Tom Shull: Rising to the Occasion

By Tom Shull / September 1, 2020 /

While 2020 has been unprecedented, Exchange associates have stepped up to meet unexpected challenges and deliver on its “We Go Where You Go” promise to Warfighters and their families.

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‘We Didn’t Miss a Beat,’ Shull Tells American Logistics Association

By Julie Mitchell / August 26, 2020 /

From the onset of the COVID-19 pandemic, the Army & Air Force Exchange Service has remained mission essential. The Department of Defense retailer’s agility is proving to be a force multiplier in protecting the force as strategic shifts ensure the Exchange benefit remains strong for many years to come. During an American Logistics Association/Exchange virtual…

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The Exchange at 125: Transitioning to a Civilian Leader

By Steve Smith / July 6, 2020 /

The West Point and Harvard Business School graduate and former CEO of consumer and retail companies brought extensive experience to the Exchange during a time of fiscal uncertainty.

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A Message from Senior Leaders on COVID-19: Taking Care of Warfighters And Each Other

By Tom Shull / March 24, 2020 /

We are receiving notes from commanders at installations around the world praising your hard work, kindness and dedication. You are truly making lives better for our military communities.

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Words from Director/CEO Tom Shull: In Uncertain Times, Exchange Doing All It Can To Ensure Well-Being of Associates

By Tom Shull / March 12, 2020 /

Your Exchange team . . . . remains vigilant in our commitment to provide our associates and the best customers in the world a safe, clean and friendly shopping and working experience. 

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Words from Director/CEO Tom Shull: Exchange Needs Your Help in Honoring Vietnam Veterans

By Tom Shull / March 2, 2020 /

Our Vietnam Veterans made great sacrifices and served honorably. Please help the Exchange let them know they are not forgotten.

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Words from Director/CEO Tom Shull: How You Strengthened the Exchange Benefit in 2019

By Tom Shull / January 27, 2020 /

Amid the challenges of the ever-changing retail industry—which saw more than 9,300 retail stores close in 2019—you have provided exceptional service to Warfighters and their families.

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Words from Director/CEO Tom Shull: Holiday Sales Season Starts Strong

By Tom Shull / November 22, 2019 /

Many in the military community spend their holidays away from their families and loved ones. Thank you for your service to our heroes far from home.

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COO Sees First-Hand How We Serve American Troops in the Balkans

By Steve Smith / November 14, 2019 /

“This is combat retail at its best.”

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Director/CEO Tom Shull Presents Coins to Tyndall Associates for Work After Hurricane

By Marisa Conner / October 16, 2019 /

‘Your actions demonstrate the true spirit of ‘Family Serving Family.’

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