Senior Leadership Editorials

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Tom Shull: Exchange Leaning Forward to Meet 2018 Strategic Objectives

By Tom Shull / October 16, 2018 /

Director/CEO Tom Shull says the Exchange team at all levels has done a remarkable job in leaning forward to accomplish our seven 2018 strategic priorities.

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Exchange Director/CEO Tom Shull, left, became the 98th member inducted into the Reserve Officers Association Minuteman Hall of Fame on Sept. 29 at ROA’s national convention in Omaha. Mr. Shull accepted the award from ROA President Donald Stockton, a retired Air Force Reserve lieutenant colonel, on behalf of the worldwide Exchange team's collective efforts to care for America’s citizen-warriors, their families, retirees and Veterans.

Exchange Director/CEO Named to Reserve Officers Association’s Minuteman Hall of Fame

By Julie Mitchell / October 1, 2018 /

Director/CEO Tom Shull is inducted into a very special Hall of Fame.

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Hidden gems -- sales clerk brings sparkle to exchange patrons' lives

From the COO: What Makes the Exchange Stand Out from the Rest

By Dave Nelson / May 2, 2018 /

The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.

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Exchange Director CEO Tom Shull Puerto Rico Exchange

In Puerto Rico, Exchange Passion for Serving Those Who Serve Prevails

By Tom Shull / March 1, 2018 /

It has been five months since Hurricane Maria ravaged Puerto Rico. Since then, Exchange associates on the island have exuded…

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Director/CEO Tom Shull and the West Point Exchange team are primed for success in 2018 during a recent visit. From left: West Point Exchange Store Manager Urvi Acharya, Military Clothing Store Manager Debi Deleno-Dilello; Mr. Shull; General Manager Angela DeRosa; and Region VP Rebecca Santee.

2018 Strategic Priorities-A Plan for Continued Success

By Tom Shull / February 1, 2018 /

In the months leading up to the beginning of fiscal 2018, our leadership team focused on priorities to generate maximum value for the Warfighters and families we are honored to serve.

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West Point Oral History: Mr. Shull with LTC Dave Siry, West Point Center for Oral History director, looking through a yearbook from Mr. Shull’s time as a Cadet.

At West Point, Shull Shares His Legacy of Service

By Julie Mitchell / February 1, 2018 /

At the invitation of the West Point Center for Oral History, Exchange Director/CEO Tom Shull shared his story of service and support to those who are serving and who have served. 

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Armed Forces Bowl

With 2017 Goals and Strategic Priorities Complete, Exchange Looks Forward to an Even Better 2018

By Tom Shull / January 3, 2018 /

It is truly an honor to be part of this incredible Exchange team as we start a new year. We are leaving behind an extraordinary 2017, which began with the Exchange gaining approval to pursue the Veterans online shopping benefit and ended with record sales after the benefit’s successful launch. We met the challenges of supporting our Warfighters in contingency locations all over the world, including new locations at the tip of the spear in Eastern Europe, Africa and South Korea. The Exchange also sprang into action to quickly move merchandise and manpower to push support to areas devastated by Hurricanes Harvey, Maria and Irma.

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Exchange Chief Operating Officer Dave Nelson

Reflecting on Past Successes and New Opportunities

By Dave Nelson / January 3, 2018 /

January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate that offers 365 days of opportunities.

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Information Technology - Phil Stevens

Meet Chief Administrative Officer Phil Stevens

By Lisa Moak / January 3, 2018 /

This past November, Phil Stevens was selected as the Exchange’s first chief administrative officer (CAO). Stevens explains his background and priorities for his new position in this Exchange Post interview.

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Director/CEO Tom Shull (center), Lt. Gen. Tom Vandal, commanding general, 8th Army, and other Exchange and military leaders ushered in a new shopping experience for Soldiers and families who call Camp Humphreys home.

At Camp Humphreys, a Holiday Miracle Only the Exchange Could Offer

By Tom Shull / December 1, 2017 /

Many of you are familiar with the classic holiday film “Miracle on 34th Street,” which centers on a Macy’s Santa Claus claiming to be the real St. Nicholas and a young girl who learns to believe in the magic of the holidays. The Exchange’s miracle is even better.

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