{"id":1476,"date":"2013-12-12T10:20:49","date_gmt":"2013-12-12T16:20:49","guid":{"rendered":"https:\/\/publicaffairs-sme.com\/pressrelease\/?p=1476"},"modified":"2013-12-12T10:20:49","modified_gmt":"2013-12-12T16:20:49","slug":"exchanges-return-policy-gives-shoppers-what-they-want","status":"publish","type":"post","link":"https:\/\/publicaffairs-sme.com\/pressrelease\/?p=1476","title":{"rendered":"Exchange\u2019s Return Policy Gives Shoppers What They Want"},"content":{"rendered":"

MEDIA CONTACT:\u00a0Lisa Neidinger
\nMEDIA ADVISORY: 13-086
\nRELEASE DATE:\u00a0Dec. 12, 2013<\/p>\n

DALLAS \u2013<\/b> According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.<\/p>\n

\u201cWe know it\u2019s hard to please everyone on your list,\u201d said the Exchange\u2019s Chief of Staff Col. Tom Ockenfels. \u201cThere\u2019s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.\u201d<\/p>\n

The Exchange\u2019s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return\/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.<\/p>\n

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.<\/p>\n

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange\u2019s part are reimbursed standard shipping charges as well.<\/p>\n

\u201cWe take our commitment to serving those who serve seriously,\u201d said Ockenfels. \u201cOn the rare occasion an online return is necessary, we know it\u2019s extremely important they have a hassle-free experience.\u201d<\/p>\n

To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange\u2019s Customer Service area or visit www.shopmyexchange.com<\/a>.\u00a0<\/p>\n

— 30 \u2013<\/p>\n

The Army & Air Force Exchange Service is a joint non-appropriated fund instrumentality of the Department of Defense and is directed by a Board of Directors which is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff. \u00a0The Exchange has the dual mission of providing authorized patrons with quality merchandise and services at competitively low prices and generating non-appropriated fund earnings as a supplemental source of funding for military morale, welfare and recreation programs. To find out more about the Exchange history and mission or to view recent press releases please visit our Web site at http:\/\/www.shopmyexchange.com<\/a><\/span>.<\/p>\n

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\u00a0Media Notes:<\/b><\/p>\n

For more information or to schedule an interview with an Exchange representative please contact Lisa Neidinger at 214-312-4168\"\"<\/a><\/span> or neidingerlj@aafes.com<\/a><\/span>.<\/p>\n

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