{"id":25,"date":"2010-08-01T17:08:03","date_gmt":"2010-08-01T17:08:03","guid":{"rendered":"https:\/\/publicaffairs-sme.com\/pressrelease\/?p=25"},"modified":"2010-09-29T17:10:45","modified_gmt":"2010-09-29T17:10:45","slug":"aafes-working-double-time-to-correct-inadvertent-charges","status":"publish","type":"post","link":"https:\/\/publicaffairs-sme.com\/pressrelease\/?p=25","title":{"rendered":"AAFES Working Double Time to Correct Inadvertent Charges"},"content":{"rendered":"

MEDIA CONTACT:<\/strong> Judd Anstey<\/a>
\nMEDIA ADVISORY:<\/strong> 10-034
\nRELEASE DATE:<\/strong> August 2010
\nAAFES Working Double Time to Correct Inadvertent Charges<\/span><\/strong><\/p>\n

DALLAS<\/strong> – Numerous transactions at Army and Air Force Exchange operations are experiencing a double whammy no one saw coming; a processing error resulting in duplicate charges on credit and debit card transactions.<\/p>\n

\u201cShoppers who swiped their cards anytime between Aug. 7 and Aug. 9 at an AAFES facility are strongly encouraged to review their statements to see if they are impacted by this issue,\u201d said AAFES\u2019 Chief of Staff Col. Virgil Williams. \u201cIf a customer finds a billing anomaly, no action will be required on their part as we\u2019re working to correct inaccuracies on their behalf.\u201d<\/p>\n

Scores of associates from AAFES\u2019 Information Technology and Finance and Accounting teams are working around the clock to remedy any and all erroneous charges created as a result of the processing error.<\/p>\n

\u201cWe\u2019re putting all the resources we have towards doing the right thing for customers affected by this unfortunate turn of events\u201d said Williams. \u201cIf there is an overdraft fee as result of a duplicate charge, we\u2019re going to fix it. Our priority is to take corrective action as quickly as possible and return customers\u2019 accounts to the exact state they were prior to this glitch.\u201d<\/p>\n

The processing error that produced duplicate charges affected AAFES locations worldwide. Depending on the type of card used, corrective action could be visible to the customer anywhere from 24 hours to a couple of weeks.<\/p>\n

\u201cThe timeline is subject to a number of variables,\u201d said Williams. \u201cRegardless, we want exchange shoppers to know that every possible measure is being taken to eliminate any additional charges and rectify any concerns created as a result of this processing miscue.\u201d<\/p>\n\t

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