COVID-19 Update: Army & Air Force Exchange Service Keeps Military Communities Safe with Physical Distance Measures

COVID-19 Update: Army & Air Force Exchange Service Keeps Military Communities Safe with Physical Distance MeasuresDALLAS – The Army & Air Force Exchange Service is making sure Soldiers, Airmen and military families can get the critical products they need while maintaining physical distance in a safe environment during the COVID-19 pandemic.

For contactless shopping, is always open. Authorized Exchange shoppers with installation access can use the buy online, pick up in store service to reduce contact with others while getting what they need. At select installations, the Exchange is introducing curbside pickup, with the service set to expand to most stores soon.

Personnel on installations can get fresh meals at most Exchange restaurants, which are carry-out only. Foot decals spaced 6 feet apart on the floor at Exchange stores and restaurants remind shoppers to keep a safe distance between themselves and others.

Reducing cash transactions in favor of MILITARY STAR®, credit or debit cards is limiting the need to handle cash, which can transmit bacteria and viruses. This protects both shoppers and associates, as do the acrylic shields being installed at Exchange registers around the world. The Exchange is also expediting the shipment of reusable, washable facemasks for all associates who work in Exchange stores or distribution centers. Associates awaiting the arrival of the masks are encouraged to make their own in accordance with the surgeon general’s guidelines.

“The Exchange is honored to support military communities,” said Air Force Chief Master Sgt. Luis Reyes, the Exchange’s senior enlisted advisor. “As long as Airmen and Soldiers are serving us, the Exchange is serving them, just as we have for nearly 125 years.”

COVID-19 Update: Army & Air Force Exchange Service Keeps Military Communities Safe with Physical Distance MeasuresAdditional measures include thorough and frequent store cleanings, such as:

  • Disinfecting customer service and sales points multiple times daily at all facilities.
  • Halting product sampling.
  • Routinely cleaning all facilities and restrooms.

At its restaurants, the Exchange is:

  • Increasing handwashing frequency for associates.
  • Cleaning/disinfecting customer touchpoints more often.
  • Closing dining rooms at command request at most locations.
  • Removing condiments from dining rooms.
  • Eliminating use of personal cups.

For military schoolchildren overseas, the Exchange is providing grab-and-go meals, ensuring Warfighters’ children have nutritious meals while they learn remotely.

“The safety and well-being of our shoppers and associates are our top priorities,” Reyes said. “We are ‘family serving family.’”

Facebook-friendly version: The Army & Air Force Exchange Service cares about your well-being during COVID-19. Learn how the Exchange is keeping shoppers and associates safe:

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Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 62nd-largest retailer in the United States. Its earnings provided $2.3 billion in dividends to support military morale, welfare and recreation programs over the last 10 years. The Exchange is a non-appropriated fund entity of the Department of Defense and is directed by a Board of Directors. The Exchange is a 50th Anniversary Vietnam War Commemorative Partner, planning and conducting events and activities that recognize the service, valor and sacrifice of Vietnam Veterans and their families in conjunction with the United States of America Vietnam War Commemoration. To find out more about the Exchange history and mission or to view recent press releases please visit our website at or follow us on Twitter at


Media Notes:

For more information or to schedule an interview with an Exchange representative please contact Marisa Conner at 214-312-5111 or [email protected]

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