Army & Air Force Exchange Service Shoppers Generate $217M for Military Communities in 2019

Fort Sill splashpad waterpark dividendDALLAS – Service members, retirees, Veterans and military families know it pays to shop their Exchange. In 2019, authorized Army & Air Force Exchange Service shoppers generated $217 million of critical support for military Quality-of-Life programs in the form of earnings-based dividends.

100% of Exchange earnings are invested in the military community, so every trip to an Exchange Main Store, Express, movie theater, restaurant, etc. makes the community stronger.

The dividends, representing about 59% of Exchange earnings, go toward Child, Youth and School Services; Armed Forces Recreation Centers; and other Quality-of-Life programs that support military members and their families. The remaining 41% of earnings is used to improve the shopping experience in stores and online at

In the last 10 years, the Exchange has contributed $2.2 billion to morale, welfare, and recreation programs integral to Army and Air Force recruiting, readiness and resiliency.

“The Exchange is Family Serving Family,” said Exchange Director/CEO Tom Shull. “While other retailers have a responsibility to maximize profits for shareholders, Exchange earnings improve the lives of those the organization serves—our Nation’s service members, retirees, Veterans and military families.”

The Exchange also serves Navy and Marine Corps communities at select locations and online. The Exchange’s 2019 dividends were distributed as follows:

  • Army:             $126 million
  • Air Force:         $75 million
  • Marines:          $11 million
  • Navy:              $5 million

Part of the Exchange’s dividend was generated by Veterans. On Jan. 1, 2020, 4.1 million Veterans with service-connected disabilities and certain caregivers were welcomed home with in-store shopping privileges. Since 2017, all honorably discharged Veterans have been authorized to shop the Exchange online. Veterans can find out more about their earned benefits on the Exchange’s community Hub page at

Despite the upheaval caused by the COVID-19 pandemic and the ever-changing retail landscape, the Exchange remains dedicated to supporting troops and their families, wherever the military mission takes them.

“We truly serve the best customers in the world,” Shull said. “There’s no greater honor than serving those who serve.”

Facebook-friendly version: Shopping the Exchange strengthens the military community. In 2019, Exchange shoppers generated $217 million for vital Quality-of-Life programs on installations worldwide. Learn more about how the Exchange is making life better for service members and families:

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Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 62nd-largest retailer in the United States. Its earnings provided $2.3 billion in dividends to support military morale, welfare and recreation programs over the last 10 years. The Exchange is a non-appropriated fund entity of the Department of Defense and is directed by a Board of Directors. The Exchange is a 50th Anniversary Vietnam War Commemorative Partner, planning and conducting events and activities that recognize the service, valor and sacrifice of Vietnam Veterans and their families in conjunction with the United States of America Vietnam War Commemoration. To find out more about the Exchange history and mission or to view recent press releases please visit our website at or follow us on Twitter at


Media Notes:

For more information or to schedule an interview with an Exchange representative please contact Marisa Conner at 214-312-5111 or

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