A message from the Army & Air Force Exchange Service on COVID-19

In this time of uncertainty and worry surrounding the spread of COVID-19, the Exchange remains committed to the health, safety and wellbeing of its shoppers and associates.

All public customer service and sales points are undergoing thorough disinfecting multiple times a day. Exchange restrooms are being routinely cleaned and sanitized, and similar procedures are being implemented at all our theaters and mall stores.

In PowerZones, associates are wiping all product demo displays and devices with anti-bacterial wipes. Additionally, hightraffic fixtures, such as computer tables, are being cleaned regularly with soap and water.

Finally, Exchange restaurants have a long history of strong food safety and sanitation practices. All food service workers receive training on food safety, cleanliness and personal hygiene when hired. In addition, all associates continue to review and follow food safety and hygiene measures in our name brand partners’ operations manuals. The Exchange is also temporarily discontinuing refilling/reusing soda or coffee cups at all food and retail locations.  A new cup must be used for all refills.

Your Exchange team is closely monitoring this situation and remains vigilant in our commitment to provide the best customers in the world a safe, clean and friendly shopping and working experience.

Media Notes:


For more information or to schedule an interview with an Exchange representative please contact Julie Mitchell, 214-312-3327 or [email protected]


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